Gabriela Paez
Phoenix,AZ
Summary
Motivated Verification Specialist touting almost four years of expertise investigating suspicious activity for a technology company. Knowledgeable resource committed to finding answers and working with clients and interdepartmental personnel. Promoting exemplary skills in project management, analytics, and fraud pattern detection.
Gifted in working with escalated customers in need of underwriting information and supportive guidance to navigate web page systems. Effective at operating within company regulations and verification department guidelines to manage telephone calls, emails, letters and in-person requests for assistance.
Committed to providing courteous, prompt, detailed and accurate support. Experience managing outbound and inbound calls and handling emergency issues with patience and tact.
Overview
14
14
years of professional experience
Work History
Intermediate Verification Specialist for CAPP
OneMain Financial
04.2023 - Current
- Proficiently verified identity, address, and social security number; employment, auto insurance, automobile value, lien, and title verification; analyzing proof of income and disposable income; fulfilling loan requests, perfecting liens, and reviewing loan documents for accuracy and completeness.
- Ensured loan stipulations are distributed appropriately to ensure cycle time meets or exceeds customer expectations and individual process and service level standards.
- Maintained a high level of professionalism when interacting with external parties during the verification process.
- Maintained thorough knowledge and understanding of OneMain’s policies and procedures, as well as state and federal laws.
- Acted as a liaison between multiple internal and external customers and/or vendors. Including written and verbal communication with Centralized Sales, Underwriting and Branch personnel.
- Demonstrated excellent attention to detail while handling sensitive client information, ensuring confidentiality at all times.
- Reduced errors in documentation by thoroughly cross-checking data against established parameters.
- Applied problem-solving skills when faced with challenges or discrepancies during the verification process, seeking guidance from supervisors when needed.
Verification Advocate, Underwriter
Carvana
10.2021 - Current
- Analyzed credit, income, compliance, title documents, and appraisals during underwriting process.
- Analyzed income, employment, insurance, loan, vehicle documents for fraud and underwriting evaluation.
- Evaluated debt ratio, loan-to-value ratios, credit scores, and various other factors when making underwriting decisions.
- Followed through with borrowers, loan processors, loan originators, and managed all phases of underwriting process.
- Monitored underwriting teams' performance and provided mentoring to achieve personal and department production goals.
- Quickly learned new skills and applied them to daily tasks, improving efficiency, and productivity.
- Reviewed reports and individual transactions which appeared suspicious to uncover possible fraudulent activity.
- Analyzed large amounts of data to find patterns of fraud and anomalies.
- Collaborated with team members to discuss fraud trends and brainstorm methods to combat this type of crime.
Bar Manager
The Whining Pig
02.2018 - 10.2021
- Maximized customer service by training staff, overseeing operations, and resolving issues.
- Created effective employee schedules maintaining coverage at peak times and minimizing labor costs.
- Strategized plans to increase bar revenue through innovative promotional concepts, specialty drinks, and customer-focused events.
- Applied excellent organizational and multitasking abilities to handle simultaneous customer, team and business needs while avoiding unnecessary delays or errors.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
Bartender/Server/Hostess
La Piñata
08.2010 - 02.2018
- Maintained accuracy and efficiency when processing sales transactions.
- Increased sales significantly by upselling higher-end products to customers.
- Maintained a clean and organized bar area, including bar tables and chairs.
- Ensured superior service and efficiency at all times.
- Offered enthusiastic and personable service to all customers.
- Delivered quality service by providing a warm and welcoming environment.
Education
Bachelor of Psychology -
Grand Canyon University
Phoenix, Arizona05.2025
Transfer - General Education
Maricopa Community Colleges - Phoenix College
Phoenix, AZ08.2017
High School Diploma -
Phoenix Christian High School
Phoenix, AZ05.2009
Skills
Proficient in the following software systems and web pages:
- Google Workplace and all Google Systems
- Workforce Management
- Lexis Nexis
- Citrix
- Slack
- Workday
- Alvaria
- Dealertrack
- Dealercenter
- Route One
- Carfax
- The Work Number
- National Credit Reporting System
- Global VPN
- Auto Data Direct
- InContact
- Capital One Dealer Navigation
- Microsoft Systems such as Excel and PowerPoint
- BarStarts Certified
- BarSMarts Certified
- 200 RYT Certified through Yoga Alliance
References
OneMain Financial
Tami Bain - Current Manager tami.bain@omf.com
Julie Leonard - Former Manager julie.leonard@omf.com
Carvana
Tessa Mundwilder - Former Team Lead tmmundwiler@gmail.com
Garrett Burns - Former Team Lead garrett.burns@carvana.com
The Whining Pig
Racheal Knight - General Manager (985) 778-5855
La Piñata
Peter Bugarin - Owner (602) 279-1763
Jessie Carter - Manager (480) 276-7639
Timeline
Intermediate Verification Specialist for CAPP
OneMain Financial
04.2023 - Current
Verification Advocate, Underwriter
Carvana
10.2021 - Current
Bar Manager
The Whining Pig
02.2018 - 10.2021
Bartender/Server/Hostess
La Piñata
08.2010 - 02.2018
Transfer - General Education
Maricopa Community Colleges - Phoenix College
High School Diploma -
Phoenix Christian High School
Bachelor of Psychology -
Grand Canyon University
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