SHUKOOR TALHA
Cockeysville,MD
Summary
Cloud Technical Sales Engineer with 6 years of experience providing development teams with technical guidance and best practices for onboarding their applications to the cloud. cloud computing platforms, including Microsoft Azure and Amazon Web Services (AWS), and experience with network and security concepts, database systems, tools, and operating systems. Problem-solving and troubleshooting skills and have a collaborating with customers and cloud teams to ensure customer satisfaction and drive product improvements. Additionally,Continuously analyze customer cloud service needs to identify opportunities for improvement. With my expertise, I can bring value to any organization looking to optimize its cloud operations.
Overview
6
6
years of professional experience
Work History
Technical Sales Specialist
Brio Technologies Private Ltd.
Denver, CO
04.2019 - Current
- Captured a new Client account worth $[10000] in yearly revenue.
- Assessed customer needs, explained complex technical information, and provided information regarding useful products and promotions.
- Identified products and services that would be best fit for customer projects.
- Hosted customer meetings to discuss specifications and budgets to reach specific objectives.
- Reported and presented sales, leads, and new contacts to management when appropriate.
- Contributed 64% of team revenue each quarter, directly contributing to 12% ranking.
- Exceeded sales goals using consultative sales talents and effectively explaining programs and services to generate interest.
- Cross-sold additional products and services to purchasing customers.
Cloud Support Engineer
Brio Technologies
Hyderabad
09.2016
- Provided technical guidance and best practices to help development teams with onboarding their applications to the cloud
- Worked as the primary point of contact for all cloud customer teams, collaborating with them to understand their technical needs and requirements
- Troubleshot and resolved technical issues that arose during the customer's use of cloud services
- Collaborated with cloud teams to ensure customer satisfaction and drive product improvements
- Continuously analyzed customer cloud services needs to identify opportunities for improvement
- I have also trained customers and other teams to use cloud services and optimize their operations effectively
- Seeking new ways to improve and optimize cloud operations
- Onboard their applications to the cloud and optimize their cloud operations on any of the major cloud platforms, including GCP
- Worked to solve complex problems using the latest in Cloud, Mobile, and Web Technologies.
App Deployment Specialist
Google
- Successfully developed a chat-bot that provided quick and accurate responses to user queries, improving customer satisfaction and reducing the workload of support teams.
- Showcased the ability to leverage cloud-based technologies to develop intelligent and scalable solutions that provide value to users
- Technologies Used:
- Amazon Lex
- Amazon EC2
- Amazon Cloud-watch
- Twilio SMS services
Education
Masters -
Campbellsville College
05.2023
Bachelors - Computer Science
JNTU(Jawaharlal Nehru Technological University)
01.2016
Skills
- Social Media Engagement: Engage with potential leads on social media platforms like Twitter, Facebook, and Instagram by participating in relevant industry discussions, sharing valuable content, and actively responding to comments and inquiries
- Webinars and Virtual Events: Host webinars or participate in virtual events to showcase your expertise and generate leads Promote these events on online platforms, provide registration links, and follow up with attendees to nurture potential leads
- Content Marketing: Create and distribute compelling content such as blog posts, e-books, or videos that address the pain points of your target audience Share this content on online platforms to attract leads and capture their contact information through gated content
- Online Advertising: Utilize targeted online advertising on platforms like Google Ads, LinkedIn Ads, or Facebook Ads to reach a specific audience segment and drive traffic to your lead generation landing pages or website
- Email Marketing: Use online platforms to build an email list and implement email marketing campaigns to nurture leads Share valuable content, offer exclusive promotions, or invite prospects to events to keep them engaged and move them further down the sales funnel
- Customer Relationship Management (CRM) Skills: Proficient in using CRM software SalesForce, Hubspot,Asana
- Presentation Skills: Excellent presentation skills
- Traveling: Willing to travel if needed
- LinkedIn Blogs
- Strong understanding of cloud computing platforms, such as Microsoft Azure and Amazon Web Services(AWS)
- Knowledge of network and security concepts, including firewalls, VPNs, and load balancers
- Familiarity with operating systems, such as Linux and Windows
- Strong problem-solving and troubleshooting skills
- Customer Needs Analysis
- Pipeline Development
- Delivery Management
- HTML & CSS JavaScript
- AWS,Microsoft Azure,GCP(Google Cloud)
References
REFERENCES
References available upon request
Timeline
Technical Sales Specialist
Brio Technologies Private Ltd.
04.2019 - Current
Cloud Support Engineer
Brio Technologies
09.2016
App Deployment Specialist
Google
Masters -
Campbellsville College
Bachelors - Computer Science
JNTU(Jawaharlal Nehru Technological University)
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