Gabriela Pina
Walmart
Rockford,IL
14
years of professional experience
Bilingual professional with great communication skills and a proven ability to enhance customer experiences. Known for effective problem-solving and multitasking in fast-paced environments.
Work History
Digital Personal Shopper
2 Years 11 Months- Assisted customers in product selection, enhancing their shopping experience through personalized recommendations.
- Leveraged Walmart's digital tools to streamline order processing and improve customer satisfaction.
- Resolved customer inquiries effectively, ensuring timely support and increasing retention rates.
- Collaborated with cross-functional teams to optimize inventory management and enhance product availability.
Patient Account Representative
10 Years 11 Months- Conducted insurance inquiries to verify patient coverage. Communicated findings to clients regarding their insurance details.
- Conducted monthly verification of insurance coverage to ensure patient eligibility.
- Updated avatar information to reflect changes in insurance details.
- Executed scanning of paperwork into digital format for efficient record-keeping.
- Participated in team meetings to support collaborative efforts. Assisted in team discussions to contribute to project planning.
- Engaged in regular meetings to facilitate communication among team members.
- Trained new employees
Education
Associate of Science - Computer Science
Skills
Teamwork
Bilingual
Fast Learner
Great Communication
Good Listener
Multitasking
Timeline
Digital Personal Shopper
Walmart
09.2023 - 08.2026Read More
Patient Account Representative
Rosecrance
09.2012 - 08.2023Read More
Rockford Career College
Associate of Science from Computer Science
Read More