Gabriela Portillo
East Meadow,NY
Summary
Dynamic Sales Leader with a proven track record at Pandora Jewelry, excelling in upselling strategies and exceptional customer service. Demonstrated ability to surpass sales targets through expert brand representation and meticulous attention to detail. Skilled in both team leadership and fostering customer relationships, significantly enhancing store performance and customer satisfaction.
Overview
4
4
years of professional experience
Work History
Sales Leader
Pandora Jewelry
12.2021 - Current
- Acquired and maintained full knowledge of product technical and functional aspects to better serve customers' needs.
- Coordinated solutions for new and existing customers to meet unmet needs and resolve various issues.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Displayed merchandise by arranging in appealing ways to boost sales.
- Demonstrated products to show potential customers benefits and advantages and encourage purchases.
- Liaised with sales team to develop solutions and accomplish shared objectives.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Conducted performance evaluations and provided constructive feedback to employees.
- Volunteered to help with special projects of varying degrees of complexity.
Sales Associate
Pandora Jewelry
10.2020 - 12.2021
- Solved customer challenges by offering relevant products and services.
- Organized display to maintain store visual appeal, engage customers, and promote specific merchandise.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Helped customers locate products and checked store system for merchandise at other sites.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Answered customer questions about sizing, accessories, and merchandise care.
- Built relationships with customers to encourage repeat business.
- Prepared merchandise for sales floor by pricing or tagging.
Education
Associate of Science - Accounting And Finance
Nassau Community College
Garden City, NY03-2024
Skills
- Floor operations
- Upselling strategies
- Store maintenance
- Brand representation
- Sales target achievement
- Exceptional customer service
- Store Organization
- Cross selling
- Product Demonstrations
- Store Opening and Closing
- Attention to Detail
Timeline
Sales Leader
Pandora Jewelry
12.2021 - Current
Sales Associate
Pandora Jewelry
10.2020 - 12.2021
Associate of Science - Accounting And Finance
Nassau Community College
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