Gabriela Ramirez
Houston,TX
Summary
Certified Phlebotomist well versed in venipuncture. Detail-oriented and committed to maintaining highest quality control and patient care standards. Exceptional bedside manner and adept in easing patients' fears or anxieties.
Overview
6
6
years of professional experience
Work History
Phlebotomy Student
HCA Mainland Medical Center
Texas City, TX
10.2022 - 11.2022
- Completed proper sanitation and cleaning of equipment and work areas between patients.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Conducted venipuncture procedures.
- Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles.
- Obtained blood specimens by performing venipuncture sticks 15 times per day.
Wheelchair Attendant
ABM
Houston, TX
01.2020 - 03.2020
- Assisted unaccompanied minors and special needs passengers by transporting and claiming personal baggage and belongings.
- Read boarding paperwork to identify international and domestic flight information, special service requests, names and dates to help special needs passengers locate correct gate.
- Escorted handicapped passengers from terminal to aircraft.
Teacher's Aide
Arcola CUSD 306
Arcola, IL
08.2015 - 05.2018
- Assisted teachers with classroom management and document coordination to maintain positive learning environment.
- Assisted teachers with supervision and care of group of 20 children.
- Tutored struggling students individually and in small groups to reinforce learning concepts.
- Conducted small group and individual classroom activities with students based on differentiated learning needs while carrying out IEP goals.
- Built and maintained effective communication and relationships with students, teachers, support staff and parents.
- Assisted struggling students to maintain progress levels by designing individualized lesson plans focused on areas for improvement.
- Taught to students with intellectual or emotional disabilities.
Cashier
True Value Hardware Store
Arcola, IL
11.2014 - 07.2015
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items and join reward programs.
- Restocked and organized merchandise in front lanes.
- Accepted and processed payments and purchases for new equipment using POS system.
- Activated both contract and pre-paid wireless phones for any customers per month by inserting new SIM cards and batteries, restoring content and establishing new payment accounts.
- Shared personal recommendations and product knowledge with customers to help determine correct product for customer DIY projects.
Customer Service Representative Supervisor
State Wide Appeal
Charleston, IL
11.2013 - 10.2014
- Supervised 20 agents in providing excellent customer service to callers requiring any assistance.
- Resolved issues through active listening and open-ended questioning, escalating major problems.
- Supervised administrative team members and provided constructive feedback.
411 Operator
Consolidated Communications
Mattoon, IL
08.2008 - 03.2009
- Accessed number directories to provide relevant information to callers.
- Helped callers locate specific businesses, residences or public buildings with mapping assistance.
- Connected local and long distance calls.
- Completed and forwarded forms for listing corrections, incidents and emergency calls to correct personnel.
Debt Collector Agent
Penncro Associates Inc.
McAllen, TX
07.2007 - 08.2008
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Achieved performance goals on consistent basis.
- Maintained high volume of calls and met demands of busy and productive group.
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Entered client details and notes into system for interdepartmental access and review.
Education
Certification - Phlebotomy
San Jacinto College District
Pasadena, TX11.2022
Certification - Electrocardiograph Technology
San Jacinto College District
Pasadena, TX05.2021
Certification - Teacher Aide Education
Lake Land College
Mattoon, IL05.2015
High School Diploma -
Arcola High School
Arcola, IL05.2007
Skills
- Customer Relations
- Customer Assistance
- Conversant in Spanish
- Autism and Spectrum Disorders
- Specimen Labeling Procedures
- Patient Relations
- Teaching and Instruction
- Butterfly Venipuncture
- Information Gathering
- Tray Organization
- Vacuum Tube and Syringe Use
- Phlebotomy Functions
Timeline
Phlebotomy Student
HCA Mainland Medical Center
10.2022 - 11.2022
Wheelchair Attendant
ABM
01.2020 - 03.2020
Teacher's Aide
Arcola CUSD 306
08.2015 - 05.2018
Cashier
True Value Hardware Store
11.2014 - 07.2015
Customer Service Representative Supervisor
State Wide Appeal
11.2013 - 10.2014
411 Operator
Consolidated Communications
08.2008 - 03.2009
Debt Collector Agent
Penncro Associates Inc.
07.2007 - 08.2008
Certification - Phlebotomy
San Jacinto College District
Certification - Electrocardiograph Technology
San Jacinto College District
Certification - Teacher Aide Education
Lake Land College
High School Diploma -
Arcola High School
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