Aracely Rojas
San Pablo,CA
Summary
Organized Patient Service Representative with 15 years of experience in healthcare. Adept at patient advocacy and education with commitment to efficiency. Skilled at coordinating busy Hospitals and maintaining professionalism in stressful situations.
Overview
5
5
years of professional experience
Work History
Phlebotomy Student
GCC Labs
07.2023 - Current
- Completed proper sanitation and cleaning of equipment and work areas between patients.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Addressed questions and concerns to educate patients on collection process and procedures.
- Assembled tourniquets, needles, and blood collection devices to prepare work trays.
- Established and maintained positive working relationships with patients, staff and clinical personnel to build trust and camaraderie.
- Reviewed patient records for accuracy and completeness.
OR Scheduling Clerk
Kaiser Permanente
06.2018 - Current
Schedule Nuclear Medicine, Radiology and Surgery appointments, Confirm appointments & copays, Message doctors if orders are not in the patients chart. Handle 100-150 incoming calls daily.
Education
High School Diploma -
Richmond High School
RichmondPhlebotomy License - Health Care
Cal Regional
Fairfield08.2023
Skills
- Scheduling
- Performing Clerical Duties
- Phone Inquiries
- Customer Relations Understanding
- Call Transfers
- Patient Scheduling
- BLS Certified
- Bilingual
Languages
Spanish
Full Professional
Timeline
Phlebotomy Student
GCC Labs
07.2023 - Current
OR Scheduling Clerk
Kaiser Permanente
06.2018 - Current
High School Diploma -
Richmond High School
Phlebotomy License - Health Care
Cal Regional
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