Gabriela Ramos
Bakersfield,CA
Summary
Detail-oriented professional with a strong background in medical reception, customer service, and electronic health records. Recognized for effective customer engagement and follow-up, ready to leverage skills to enhance patient care and operational efficiency.
Overview
6
6
years of professional experience
Work History
Eye Care Advisor
LensCrafters
Torrance, California
02.2024 - 12.2024
- Maintained organized workspace through effective collaboration with team members.
- Processed transactions accurately and efficiently to support sales team operations.
- Engaged customers to address inquiries and resolve concerns in a timely manner.
- Performed specialized tests, including retinal photography and visual acuity assessments.
- Maintained electronic health records to ensure accurate patient information management.
- Conducted follow-up visits to monitor patient progress after treatments or prescriptions.
Sales Associate
World Duty Free Group
Los Angeles, California
01.2020 - 12.2021
- Maintained store displays and ensured shelves were stocked with merchandise.
- Processed transactions accurately using point-of-sale systems and cash handling procedures.
- Collaborated with team members to create a welcoming shopping environment for travelers.
- Responded to customer inquiries and resolved issues promptly and professionally.
- Monitored inventory levels and reported low stock items to management for replenishment.
- Greeted customers and provided exceptional customer service.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
Sales Associate
Boost Mobile
Maywood, California
03.2019 - 10.2019
- Responded to customer inquiries and resolved issues promptly and professionally.
- Promoted loyalty programs to enhance customer engagement and retention efforts.
- Attended training sessions to stay updated on product knowledge and sales techniques.
- Answered incoming telephone calls to provide store, products and services information.
- Worked with fellow sales team members to achieve group targets.
Education
Medical Billing Insurance Coding - Medical Billing
California Healing Arts College
Carson, CA10-2023
High School Diploma -
Parkridge High School
Long Beach, CA04-2014
Skills
- Visual acuity assessment and testing
- Electronic health records management
- Customer engagement and relationship management
- Retinal photography techniques
- Patient follow-up and support
- Sales support and cash handling
- Problem solving strategies
- Appointment scheduling and coordination
- Insurance billing and verification
- Optical dispensing expertise
- Medical terminology proficiency
- Bilingual communication in Spanish and English
Timeline
Eye Care Advisor
LensCrafters
02.2024 - 12.2024
Sales Associate
World Duty Free Group
01.2020 - 12.2021
Sales Associate
Boost Mobile
03.2019 - 10.2019
Medical Billing Insurance Coding - Medical Billing
California Healing Arts College
High School Diploma -
Parkridge High School