Colwyn Charles
Summary
Experienced in sales for over 10 years, while exceeding sales goals through exceptional service, effective communication, and product knowledge. Seeking opportunities to grow within a sales-driven environment, develop leadership skills, and contribute to company success while creating positive customer experiences.
Overview
12
12
years of professional experience
3
3
years of post-secondary education
Work History
Eye Care Advisor
Lens Crafters
04.2025 - Current
- Delivered exceptional customer service by scheduling eye exams, Assisting and carrying out any duties for the doctor, verifying vision insurance benefits, maintaining patient records, coordinating patient care, processing payments on POS machines, and educating customers on eye health services and eyewear solutions while supporting sales and operational goals.
Photographer/Content Creator
Club Debut, LLC
08.2021 - 12.2023
- Captured high quality photographs for events and promotional materials.
- Created engaging visual content for social media platforms and marketing campaigns.
- Collaborated with clients to deliver creative solutions tailored to their needs.
- Assisted in Social Media Management and providing scheduled content for clients.
- Captured high-quality images for events and promotional materials.
- Managed equipment setup and maintenance for shoots and events.
- Maintained an organized digital archive of all photographic work.
Tech Specialist, IT Support Tech
Office Depot
08.2014 - 12.2021
- Provided technical support and troubleshooting for customers.
- Managed copy center operations efficiently.
- Assisted with IT support tasks resolved technical issues.
- Delivered outstanding customer service.
- Upsell and recommended products to customers.
IT Support Specialist/Delivery Operations
Uber Eats
01.2017 - 05.2018
- Ensured smooth operation of IT systems supporting delivery operations.
- Provided technical support to drivers and resolved IT related issues.
- Optimized delivery processes through technology solutions.
- Conducted remote diagnostics to identify and solve technical problems.
Education
High School Diploma -
Miramar High School
08.2009 - 06.2012
Skills
- Customer Relationship Building
- Consultative Selling
- Upselling and Cross-Selling
- Prospecting and Lead Generation
- Closing Sales
- Negotiation
- Product Knowledge
- Customer Needs Assessment
- Objection Handling
- Communication Skills
- Active Listening
- Marketing
- Social Media Management
- IT Support
- Troubleshooting Technical Issues
- Customer Service
- Delivery Operations
- Creative Problem Solving
- Photography
- Content Creation
Accomplishments
- Developed/executed a successful social media marketing campaign for Club Debut LLC, leading to an increase in online engagement/brand awareness.
- Received accolades for outstanding event photography and content creation, contributing to the growth and success of Club Debut LLC.
- Drummer at South Florida Full Gospel Assembly
- Member of DFY IT, F.E.A, and Aspira
- Recognized for outstanding community service in F.E.A
Timeline
Eye Care Advisor
Lens Crafters
04.2025 - Current
Photographer/Content Creator
Club Debut, LLC
08.2021 - 12.2023
IT Support Specialist/Delivery Operations
Uber Eats
01.2017 - 05.2018
Tech Specialist, IT Support Tech
Office Depot
08.2014 - 12.2021
High School Diploma -
Miramar High School
08.2009 - 06.2012