Kayla Almeida
New York City,NY
Summary
Dedicated professional with a proven track record of achieving company objectives through organized practices. Expertise in high-pressure environments and adaptability to new challenges enhances organizational branding. Recognized eye care advisor with a focus on patient education, optical dispensing, and vision health management. Strong communication skills and empathy ensure exceptional patient care and support.
Overview
3
3
years of professional experience
Work History
Eye Care Advisor
LensCrafters
New York City, New York
04.2023 - Current
- Pre-screened patients and documented prior medical history for seamless doctor transition
- Engaged with customers to identify needs and deliver tailored client support
- Exceeded sales goals in a high-volume medical setting, while maintaining optimal patient experience.
- Managed customer support calls to address inquiries and resolve issues.
- Managed patient records with meticulous attention to detail, ensuring accurate documentation, and ease of access for future reference
- Filed patient records with discretion to ensure compliance with HIPAA guidelines
- Completed financial transactions including creating payment plans.
Service Learning Volunteer
Mercy University
Medellin colombia
03.2026 - 03.2026
- Engaged with children in Sopetran, Colombia to facilitate service learning experiences that fostered cultural exchange and community development.
- Assisted in building and installing biodigester to convert organic waste into fuel and fertilizer, promoting sustainable practices.
- Collaborated with students and faculty advisors on spring break trip to South America focused on renewable energy project.
Service Learning Volunteer
Mercy University
St Ignacio, Belize
01.2025 - 01.2025
- Collaborated with faculty to design impactful service learning projects that engaged students in community needs.
- Facilitated workshops that empowered students to deepen their understanding of civic responsibility and community engagement.
- Conducted interviews and worked alongside women in St Ignacio Belize to pinpoint local service opportunities and address community needs.
Education
Bachelor of Science -
Mercy University
Dobbs Ferry, NY05-2026
Skills
- Optometry software
- Dentrix proficiency
- Patient management
- Customer de-escalation
- Problem solving
- Team building
- Bilingual communication
Timeline
Service Learning Volunteer
Mercy University
03.2026 - 03.2026
Service Learning Volunteer
Mercy University
01.2025 - 01.2025
Eye Care Advisor
LensCrafters
04.2023 - Current
Bachelor of Science -
Mercy University