Nicolle Wilches
West Jordan,UT
Summary
Dynamic and bilingual , adept in optical knowledge and delivering exceptional customer service. Skilled in fostering positive relationships, demonstrating adaptability across diverse roles, and excelling in multitasking. Showcases a blend of organizational prowess and a friendly, positive attitude, contributing significantly to team success and customer satisfaction. By making sure patients needs are being heard.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Eye Care Advisor
LensCrafters
05.2022 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Effectively communicating the benefits of various lens coatings, materials, and frames to customers.
- Demonstrated adaptability by cross-training in multiple departments within the retail environment and receptionist as needed.
- Managed administrative duties with phone reception, appointment scheduling and payment processing.
- Filled and dispensed eyeglass prescriptions, fitting frames, lenses and contact lenses for comfort and convenience.
- Safeguarded patient privacy by diligently adhering to HIPAA regulations when handling sensitive information.
- Operated a lensometer, auto-refractors, and visual field analyzers for patient testing.
Childcare Assistant
Nora's Child Care
10.2019 - 04.2021
- Supervised outdoor playtime, ensuring safety while encouraging physical activity and exploration.
- Ensured nurturing environment by maintaining clean and organized spaces for daily use.
- Managed daily routines including meal preparation, naptime, and activity setup for efficient operations.
- Built strong relationships with parents by providing regular progress updates and addressing concerns promptly.
- Boosted children's cognitive development with age-appropriate storytelling, songs, and educational games and activities.
- Used patience, skill and various behavior modification techniques for consistent support during challenging moments.
Education
High School Diploma -
West Jordan High School
West Jordan, UT06.2022
Skills
- Bilingual (Spanish, English)
- Optical knowledge
- Dependable and Responsible
- Teamwork and Collaboration
- Organizational Skills
- Administrative work
- Courteous and Professional
- Adaptability
Certification
Seal Of Biliteracy Certification
Timeline
Eye Care Advisor
LensCrafters
05.2022 - Current
Childcare Assistant
Nora's Child Care
10.2019 - 04.2021
High School Diploma -
West Jordan High School
Seal Of Biliteracy Certification
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