Gabriela Reyes-Garcia
Norcross,GA
Summary
Diligent professional with 3+ years of experience and a proven knowledge of customer service, data entry, and confidential correspondence, seeking to intern for financial services.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Atlanta Toyota
Duluth, GA
06.2022 - 10.2023
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Answered, screened and processed high volume of calls daily with call management system and web-based communications.
- Updated customer accounts, addresses and contact information within call management databases.
- Maintained call logs and records of customer interactions while adhering to company policies and procedures.
- Educated customers on product features and benefits that best meet their needs.
- Performed outbound follow up calls to ensure satisfaction with products or services provided.
Claim Specialist Roofing Project Manager
GIP ROOFING SERVICES
ATLANTA, GA
07.2021 - 05.2022
- Understand and explain the profile and claim details of new homeowner profiles
- Communicate consistency with the homeowners and insurance companies for adjustment dates
- Supervise and confirm full roof replacement
- Schedule appointments with potential clients
- Make sure all adjustments, check pick-ups, build contract appointments are on calendars and covered
- Review and confirm payments with homeowner
- Weekly/Recurring Tasks
- Knowledge of local and regional
Assistant Office Manager
GIP ROOFING SERVICES
ATLANTA, GA
01.2022 - 04.2022
- Examine documents, materials, or products and monitor work processes to assess completeness, accuracy, and conformance to standards and specifications
- Confer with department supervisors or other personnel to assess progress and discuss needed changes
- Revise production schedules when required due to design changes, labor or material shortages, backlogs, or other interruptions, collaborating with management, marketing, sales, production, or engineering.
- Processed invoices from vendors in an accurate and timely manner.
Sales Associate/Retail
SKECHERS
ATLANTA, GA
01.2020 - 08.2020
- Provide customer service by greeting and assisting customers, and responding to customer inquiries and complaints
- Examine merchandise to ensure that it is correctly priced and displayed and that it functions as advertised
- Perform work activities of subordinates, such as cleaning and organizing shelves and displays and selling merchandise.
Education
BBA - Finance
Georgia State University
Atlanta, GA05-2025
Associate of Science Business Administration - Business Administration
GEORGIA STATE UNIVERSITY
High School Diploma -
NORCROSS HIGH SCHOOL
High School Diploma -
MAXWELL HIGH SCHOOL OF TECHNOLOGY
Skills
- Creativity & Innovation
- Works with teams effectively
- Proficient with technology
- Learning Excel Certified
- Responsible and Manages Time
- Critical Thinker
- Knows how to properly use Microsoft
- Communicates efficiently with clients
- Communicates effectively in English and Spanish
Relevant Cousework
- Corporate Finance
- Marketing Management
- Business Analysis
- RE Principles
- Managing People in an Organization
- Legal Analysis
Organization & Volunteer Experience
- WIT (WOMEN IN TECH) ORGANIZATION
- Teacher volunteer in MAAM Church
- Ambassador for Law Enforcement Maxwell High School
- Work Ready, Maxwell High School
- SkillsUSA Fundraising, Maxwell High School
Timeline
Customer Service Representative
Atlanta Toyota
06.2022 - 10.2023
Assistant Office Manager
GIP ROOFING SERVICES
01.2022 - 04.2022
Claim Specialist Roofing Project Manager
GIP ROOFING SERVICES
07.2021 - 05.2022
Sales Associate/Retail
SKECHERS
01.2020 - 08.2020
BBA - Finance
Georgia State University
Associate of Science Business Administration - Business Administration
GEORGIA STATE UNIVERSITY
High School Diploma -
NORCROSS HIGH SCHOOL
High School Diploma -
MAXWELL HIGH SCHOOL OF TECHNOLOGY
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