Gabriela R. Hernandez
San Benito
Summary
Bilingual professional with strong communication skills. Committed to creating welcoming environments and supporting individual needs through empathetic interactions. Proven ability to enhance customer satisfaction and promote teamwork.
Overview
10
10
years of professional experience
Work History
Maintenance Custodian
Riverside Middle School
San Benito
06.2019 - 06.2022
- Wet and spot mopped to clean floors and other surfaces in public corridors.
- Set up and removed furniture, equipment and supplies required for meetings and special events.
- Moved equipment and furniture to thoroughly clean space.
- Followed company uniform, performance and security policies with every job.
Certified Nurse Assistant
Russell Plantation
Los Fresnos
10.2013 - 06.2019
- Assisted residents with bathing and dressing to promote personal hygiene.
- Collected specimens, monitored vitals, and maximized patient comfort to maintain optimal environment.
- Conducted routine checks on patient vitals, blood pressure, blood sugar, and heart rate.
- Assisted patients with shaving, bathing, and oral hygiene to promote healthy habits and overall wellness.
Call Center Representative
Advcanced Call Center
Harlingen
10.2012 - 10.2013
- Answered incoming calls and provided highest level of professionalism and knowledgeable service to every caller.
- Exceeded customer satisfaction by finding solutions to problems by submitting claims.
- Engaged actively with callers, confirming or clarifying information and diffusing anger.
- Navigated through computer systems to review information and respond appropriately to callers.
Education
Some College (No Degree) - Certified Nurse Assistant
South Texas Training Center
San Benito, TX05-2010
Some College (No Degree) - Dental Assistant
Texas State Technical College
Harlingen 12-2002
High School Diploma -
San Benito High School
San Benito 05-2000
Skills
- Bilingual
- Typing
- On-Time
- Empathetic
- Listener
- Communication
Timeline
Maintenance Custodian
Riverside Middle School
06.2019 - 06.2022
Certified Nurse Assistant
Russell Plantation
10.2013 - 06.2019
Call Center Representative
Advcanced Call Center
10.2012 - 10.2013
Some College (No Degree) - Certified Nurse Assistant
South Texas Training Center
Some College (No Degree) - Dental Assistant
Texas State Technical College
High School Diploma -
San Benito High School