Gabriela Rincon
Homestead,FL
Summary
Results-driven professional with a strong background in customer service and team leadership. Committed to enhancing customer satisfaction and streamlining operations to achieve optimal store performance.
Overview
5
5
years of professional experience
Work History
Store Manager
Extra SpaceStorage
07.2024 - Current
- Managed daily store operations to ensure optimal customer service and satisfaction.
- Oversaw inventory management, maintaining accurate stock levels and efficient storage solutions.
- Trained and developed staff on company policies, procedures, and best practices for customer engagement.
- Implemented marketing strategies to enhance store visibility and attract new customers.
- Analyzed sales trends to identify growth opportunities and adjust inventory accordingly.
- Fostered a positive work environment, promoting teamwork and effective communication among staff members.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Supervised guests at front counter, answering questions regarding products.
- Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
- Collaborated with other managers to develop company-wide initiatives aimed at improving overall performance across all locations.
- Boosted overall store sales by implementing innovative marketing strategies and exceptional customer service standards.
- Analyzed sales data to identify trends and adjust inventory accordingly, preventing stockouts of popular items.
- Enhanced employee performance and satisfaction by establishing clear goals and providing regular feedback.
- Streamlined store operations to reduce costs, negotiating with suppliers for better pricing and optimizing staff schedules for peak times.
- Reported issues to higher management with great detail.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Managed purchasing, sales, marketing and customer account operations efficiently.
Personal Assistant - Remote
Marquez Repair Group
01.2021 - 05.2024
- Coordinated executive schedules and managed calendar priorities to optimize time management for the President.
- Developed and implemented office procedures, enhancing operational efficiency and workflow among administrative staff.
- Led initiatives to digitize office records, improving accessibility and reducing physical storage needs by implementing new systems.
- Enhanced office efficiency by streamlining administrative processes and implementing new organizational systems.
- Ensured timely completion of tasks by managing priorities effectively while maintaining flexibility to accommodate last-minute changes or requests from the President.
- Provided exceptional customer service to clients, addressing inquiries promptly and professionally.
- Screened calls and emails and initiated actions to respond or direct messages for managers.
- Used advanced software to prepare documents, reports, and presentations.
- Managed filing system, entered data and completed other clerical tasks.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Produced invoices, reports, and other deliverables.
- Took notes and dictation at meetings.
- Filed paperwork and organized computer-based information.
- Managed mail and both incoming and outgoing correspondence, mail, email and faxes.
Hotel Front Desk Supervisor
Hampton Inn & Suites By Hilton
06.2021 - 09.2023
- Supervised front desk operations, ensuring efficient guest check-in and check-out processes.
- Trained and mentored new front desk staff, promoting exceptional customer service standards.
- Managed inventory of hotel supplies and amenities, optimizing resource allocation for guest needs.
- Resolved guest complaints promptly, enhancing overall satisfaction and loyalty to the hotel brand.
- Coordinated scheduling for front desk team, ensuring adequate coverage during peak periods.
- Implemented operational procedures that improved workflow efficiency at the front desk.
- Monitored daily financial transactions and maintained accuracy in reporting cash handling procedures.
- Collaborated with other departments to ensure seamless communication regarding guest requests and services.
- Organized staff schedules according to anticipated occupancy levels, minimizing overtime costs while maintaining adequate staffing levels at all times.
- Collaborated with housekeeping and maintenance teams to ensure timely completion of tasks and room readiness.
- Maintained a professional and presentable front desk area, ensuring guests were greeted with a clean and welcoming environment upon arrival.
- Streamlined check-in and check-out processes for increased efficiency and guest satisfaction.
- Enhanced guest satisfaction by managing front desk operations and providing exceptional customer service.
- Handled escalated guest complaints professionally, working towards resolution while maintaining composure under pressure.
- Resolved guest issues promptly, ensuring a positive experience for all hotel patrons.
- Monitored occupancy levels, adjusting room rates as needed to maximize revenue potential.
- Maintained accurate guest records, safeguarding sensitive personal information in compliance with privacy regulations.
- Developed strong relationships with repeat guests by anticipating their needs upon arrival and providing personalized service throughout their stay.
- Trained new front desk staff members, improving overall team performance and knowledge.
- Improved communication among various hotel departments by implementing weekly meetings that focused on collaboration and teamwork.
- Managed inventory of supplies at the front desk, ordering additional resources when necessary to maintain efficient operations.
- Conducted regular performance evaluations for front desk staff, identifying areas for improvement and providing constructive feedback.
- Utilized problem-solving skills regularly in addressing unforeseen challenges that arose during day-to-day operations at the hotel''s front desk area.
- Supervised daily shift changes, ensuring smooth transitions between staff members at the front desk.
- Coordinated with sales department on group bookings, ensuring seamless communication between departments for optimal client experience.
- Updated hotel policies as needed to comply with industry standards and local regulations, communicating these updates clearly to staff members.
- Collected room deposits, fees, and payments.
- Completed late check-ins and directed guests to rooms and facilities.
- Solicited and reviewed guest feedback and promptly resolved complaints.
- Booked large groups for weddings, seminars, conferences, and other events, providing best available room rates.
- Participated in financial activities such as setting room rates, establishing budgets and allocating funds to departments.
- Managed day-to-day operations of lodging facility, scheduling staff and overseeing budgets.
Home Health Aide Part-Time
Hosanna Home Health Agency
01.2021 - 07.2021
- Assisted clients with daily living activities, enhancing quality of life and promoting independence.
- Monitored vital signs and reported changes to healthcare professionals, ensuring timely medical interventions.
- Maintained accurate patient records, adhering to privacy regulations and agency protocols.
- Developed personalized care plans in collaboration with healthcare teams, addressing individual client needs effectively.
- Implemented infection control measures, reducing risk of health complications among clients in home settings.
- Provided emotional support and companionship, building trustful relationships that enhanced client well-being.
- Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
- Maintained a clean and safe home environment for patients, reducing falls and accidents.
- Assisted clients with daily living activities, enhancing their independence and quality of life.
- Performed light housekeeping duties including laundry linen changes sweeping vacuuming and mopping ensuring a clean and organized living space for patients.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Assisted with meal planning and preparation according to dietary restrictions, meeting nutritional needs while adhering to personal preferences.
- Provided mobility assistance such as walking and regular exercising.
- Traveled to clients' homes to complete healthcare services and promote continuity of care.
- Assisted disabled clients to support independence and well-being.
- Followed nutritional plans to prepare optimal meals.
- Administered medications as prescribed, ensuring proper dosage and timely administration for optimal health outcomes.
- Educated family members on proper caregiving techniques in order to provide seamless continuity of care between shifts or visits.
- Utilized effective communication skills when interacting with diverse populations including non-English speakers or individuals with cognitive impairments.
Education
High School Diploma -
No Degree - Criminal Justice
Keiser University
Fort Lauderdale, FLSkills
- Customer service
- Problem-solving
- Customer relations
- Multitasking and organization
- Store operations
- Training and mentoring
- Store opening and closing
- Friendly and positive
- Outstanding communication skills
- Team leadership and coaching
- Inventory management
- Cash management
- Shift scheduling
- Employee training
- Supply ordering
- Policies and procedures
- Store displays
- Staff supervision
- Staff management
- Sales expertise
- Sales strategies
- Bank deposit procedures
- Bank and safe deposits
- Performance reviews
- Team building
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Store Manager
Extra SpaceStorage
07.2024 - Current
Hotel Front Desk Supervisor
Hampton Inn & Suites By Hilton
06.2021 - 09.2023
Personal Assistant - Remote
Marquez Repair Group
01.2021 - 05.2024
Home Health Aide Part-Time
Hosanna Home Health Agency
01.2021 - 07.2021
High School Diploma -
No Degree - Criminal Justice
Keiser University