Gabriela Robles Rodriguez
Long Beach
Summary
Front Office Manager recognized for exceptional productivity and efficient task execution. Specialized in guest relations, staff training, and schedule management. Proven ability in communication, problem-solving, and leadership, driving seamless front office operations and enhancing guest satisfaction.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Front Office Manager
The Westin Long Beach
Long Beach
03.2023 - Current
- Managed daily front office operations, integrating guest reception with phone call and email responses.
- Managed administrative responsibilities such as organizing paperwork, generating reports, and maintaining databases when necessary.
- Addressed customer complaints swiftly and effectively while upholding professional demeanor consistently.
- Guided Front Office staff in providing outstanding customer service experiences.
- Ensured accurate payroll data entry and maintained employee records.
Front Office Supervisor
The Westin Long Beach
Long Beach
09.2021 - 03.2023
- Trained new employees on customer service standards and operational procedures.
- Coordinated frequent meetings with front office personnel to review concerns arising during shifts or when engaging with guests at check-in and check-out counters.
- Collaborated with housekeeping and maintenance teams to guarantee room availability and readiness.
Front Desk Agent
The Westin Long Beach
Long Beach
08.2017 - 09.2021
- Welcomed guests upon arrival and delivered outstanding customer service.
- Managed phone calls, resolved inquiries, and processed reservation requests efficiently.
- Processed payments and managed cash transactions with attention to detail.
- Recorded guest comments or complaints, escalating to management for immediate resolution.
Area Supervisor
Ross Stores
Long Beach
11.2013 - 08.2017
- Trained and mentored team members on best practices and safety procedures.
- Supervised daily operations and ensured compliance with company policies.
- Monitored employee performance, providing feedback and coaching as needed.
- Managed payroll activities including timesheets submission and approval process.
Education
Associate of Science -
Loong Beach City College
Long Beach06-2017
Skills
- Front office operations
- Payroll administration
- Customer complaint resolution
- Administrative skills
- Training and coaching
- Payroll policies
Accomplishments
- Leader of the quarter Nov. 2024
- Leader of the quarter Jul. 2022
Certification
- First Aid CPR AED Aug. 2024
Languages
Spanish
Professional
English
Professional
References
References available upon request.
Timeline
Front Office Manager
The Westin Long Beach
03.2023 - Current
Front Office Supervisor
The Westin Long Beach
09.2021 - 03.2023
Front Desk Agent
The Westin Long Beach
08.2017 - 09.2021
Area Supervisor
Ross Stores
11.2013 - 08.2017
Associate of Science -
Loong Beach City College