Summary
Overview
Work History
Education
Skills
Certification
Timeline
Hi, I’m

Gabriela Rocha

Hayward
Gabriela Rocha

Summary

Compassionate and reliable individual with over two years of experience as a customer service representative in a fast-paced veterinary hospital. Friendly CSR, with a love of animals, is committed to working cooperatively with the veterinary team to provide exceptional care and support for pets and their owners.

Overview

14
years of professional experience
1
Certification

Work History

Self Employment
San Jose

Family Caregiver
02.2012 - Current

Job overview

  • Provide care for multiple family members with various medical conditions over several years.
  • Manages medication schedules, appointments, and vial measurements effectively.
  • Assists with daily living activities, including bathing, dressing, and grooming..
  • Collaborates with healthcare professionals to ensure scrupulous care is provided across various medical providers.

Aborn Pet Hospital
Fremont

Customer Service Representative
07.2022 - 05.2024

Job overview

  • Greeted clients/patients, directed phone calls, and communicated closely with all members of the veterinary staff to ensure patients receive the best care.
  • Ensured collection of payments, proper cash handling, and checked end-of-day/ month was accurate.
  • Organized puppy packets to educate clients on preventative care based on developed knowledge of flea/tick/heartworm prevention products and puppy/kitten vaccine schedules.
  • Assisted the veterinarians/assistants with vaccine administration and animal restraint.
  • Proficient working knowledge of health certificates. Successfully assisted and submitted individually on multiple domestic/ international health certificates.
  • Built rapport with customers through active listening, empathy, and anticipating clients' needs.
  • Participated in regular training sessions to stay updated on the hospital's inventory, policies, and procedures.
  • Trained new hires by sharing best practices, providing guidance, and offering support during their onboarding process.

Candy's Pampered Pets
Hayward

Pet Sitter/ Administrative Assistant to the Owner
03.2022 - 06.2022

Job overview

  • Conducted client meetings individually with owners and their pets to gather detailed information.
  • Ensured a variety of pets were cared for, safe, and given quality attention.
  • Executed a sit to care for a 40lbs dog with the inability to walk on its own. Communicated with the other sitter to ensure the dog obtained the proper dosage of medication.
  • Improved efficiency of the business by scheduling/ completing or supervising business equipment installation and improvement.

Groveway Veterinary Hospital
Castro Valley

Kennel Assistant
05.2011 - 08.2011

Job overview

  • Cleaned kennels, examination, and operation rooms. Completed laundry to maintain the hygiene of the hospital.
  • Administered oral medications to animals boarded.
  • Recorded information related to boarded animals health and activities.
  • Assisted veterinarians and technicians.
  • Sterilized surgical tools and equipment.
  • Performed walks of various dogs.
  • Helped after euthanasia of animals and disposal of remains.
  • Promoted to kennel assistant at the end of an unpaid internship in 2010.

Education

Chabot College
Hayward, CA

Some College (No Degree) from Psychology

Skills

  • Knowledge of veterinary terminology and procedures
  • Proficient in Microsoft Office Suite
  • Strong organizational and time management skills
  • Ability to handle multiple tasks and prioritize
  • Experience with Idexx Cornerstone, and the ability to learn other veterinary practice software
  • Triage appointment scheduling

Certification

  • Dentistry Best Practices Workshop: 12/17/22; Presented by Danielle Heberle CVT, VTSH- Dentistry, Manager of Clinical Services (RACE approved)
  • Pet Sitting Certificate of Completion: 05/01/22; Gale Courses
  • Veterinary Assistant Certificate of Completion: 07/01/22; Gale Courses
  • How to Get to Yes! Presenter: 7/12/23; Presenter: Joel Sailor, DVM (RACE approved)
  • Controlled Substances 101, How & Why You Must Comply: 02/24/24; Presenter: JAN WOODS, Co-Founder & Regulatory & Operational (RACE approved)
  • Trupanion Certification: 07/2022

Timeline

Customer Service Representative

Aborn Pet Hospital
07.2022 - 05.2024

Pet Sitter/ Administrative Assistant to the Owner

Candy's Pampered Pets
03.2022 - 06.2022

Family Caregiver

Self Employment
02.2012 - Current

Kennel Assistant

Groveway Veterinary Hospital
05.2011 - 08.2011

Chabot College

Some College (No Degree) from Psychology

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