Gabriela Rodriguez
POPLAR GROVE,IL
Summary
Customer-focused professional with extensive experience in office administration, restaurant service, and clinical support. Proven ability to deliver exceptional service, manage communications, and ensure operational efficiency. Committed to leveraging diverse skills to enhance customer satisfaction and organizational success.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Field Service Coordinator
GEA Mechanical Equipment
08.2024 - Current
- Delivered comprehensive office support to Regional Manager, Team Lead, and Service Technicians.
- Inputted data into weekly and monthly reports for management review.
- Presented feedback on open orders to enhance operational efficiency.
- Entered work orders into CRM, SAP, and ERP systems with accuracy.
- Created new accounts in CRM and submitted requests for account modifications.
- Generated pick lists and shipping documents for parts warehouse, including tracking information.
- Issued service invoices to customers and recorded them in invoicing portal.
- Managed daily, weekly, and monthly workflows to ensure timely task completion.
Customer Service Representative
Midwest Packaging & Container
10.2020 - 05.2024
- Executed daily customer service tasks, including data entry and order processing.
- Assisted in VMI data entry
- Generated pick lists and shipping documents for parts warehouse operations.
- Created service invoices for customers and entered data into invoicing portal.
- Managed workflow across assigned tasks to ensure timely completion and accuracy.
- Contributed to time management by prioritizing daily, weekly, and monthly responsibilities.
- Provided backup support for other administrative areas as required.
Bilingual Call Center Representative
Hand to Shoulder Associates
09.2016 - 08.2020
- The duties of a scheduling coordinator in a clinical setting include managing the patient schedule, coordinating healthcare services, and ensuring compliance with healthcare laws and regulations.
- Maintaining high-quality patient care.
- Coordinating with healthcare professionals, and ensuring that patients receive optimal care.
- Assist workmen's compensation adjusters and nurse case managers with IME appointments.
Cashier/Server/Bartender
Rosatis
01.2015 - 01.2016
- Assisted customers over the phone regarding store operations, product information and order placement.
- Resolved customer complaints professionally in accordance with company policy.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Balanced daily transactions on a computerized point-of-sale system.
- Verified that customers were of legal age to purchase alcohol
- Issued receipts, refunds, credits or change due to customers.
- Stocked shelves with merchandise when needed.
- Counted money in cash drawers at the beginning of shifts to ensure amounts were correct.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Counted and balanced cashier drawers.
- Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
Cashier/Server Assistant
Pizza Factory of Barrington
08.2008 - 04.2015
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Balanced daily transactions on a computerized point-of-sale system.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Stocked service stations with food items such as condiments, salads, desserts, and beverages.
- Carried out routine maintenance on kitchen appliances such as dishwashers and stoves.
- Disposed of leftover food following health code guidelines.
- Maintained cleanliness of floors in the kitchen area throughout shift.
- Prepared ingredients for cooking including portioning, chopping, and storing food before use.
- Measured ingredients required for specific food items being prepared.
- Cleaned and sanitized work areas, equipment, utensils, dishes, or silverware.
- Sliced cooked meats for sandwiches and salads as well as carved roasts at carving stations in the kitchen.
- Re-stocked, organized and arranged service and food stations.
Education
High School Diploma -
Barrignton High School
Barrington, IL05-2012
Skills
- Food safety compliance
- Team collaboration
- POS system operation
- Inventory management
- Attention to detail
- Effective communication
- Organizational skills
- Time management strategies
- Microsoft Office proficiency
- Excel expertise
- File sharing techniques
- Data entry accuracy
- Patient care empathy
- Record keeping
- Health and safety compliance
- Telephone communication
Certification
Food certification
Illinois Bassett
Languages
Spanish
Limited Working
Timeline
Field Service Coordinator
GEA Mechanical Equipment
08.2024 - Current
Customer Service Representative
Midwest Packaging & Container
10.2020 - 05.2024
Bilingual Call Center Representative
Hand to Shoulder Associates
09.2016 - 08.2020
Cashier/Server/Bartender
Rosatis
01.2015 - 01.2016
Cashier/Server Assistant
Pizza Factory of Barrington
08.2008 - 04.2015
High School Diploma -
Barrignton High School
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