Gabriela Rodriguez

• Assists with coordinating the activity of Pilot crew schedulers in day(s) leading up to irregular events (weather, system outages, etc.). Responsibilities include participation in scheduler team selection and role assignments, briefing the team on situation, mission and execution, and creating reporting for the IRROPs Manager to incorporate into team communications.
• Monitors key tools and metrics (Volare, uCrew, phone/chat systems) for high risk flights and peak wait periods and redistributes staffing during irregular events and recovery period. Operates recovery tools (i.e. Crew Solver, etc.) and makes operational recommendations.
• Facilitates internal department process improvement/intake sessions focused on IRROPs. Refines departmental IRROP tool parameters and trains schedulers on IRROP processes during recurrent and New Hire modules.

• Receive alerts regarding open flight segments and trigger options
• Are communicated with during sick call processing
• Oversee scheduling operations and decision-making

Responsible for coordinating the crew members needed, to ensure that a flight gets to where it needs to go. If a flight is delayed due to weather or mechanical difficulties, it is the crew scheduler’s responsibility to make sure adjustments are made in the schedule so that, travelers still get to their destination in a reasonable period of time.

Must also be diplomatic when it comes to making decisions, concerning which crew members take which shift, also be based on available staff, union guidelines, company policy and Federal Aviation Association (FAA) policies and guidelines. Sick days, vacation days, in-flight quotas, and seniority all must be taken into account when scheduling a crew for a flight.

• Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
• Collected room deposits, fees, and payments.
• Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
• Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
• Providing rooms for guests with or without reservations is the chief task of a Hotel Front Desk Agent. This includes servicing same-day reservations as well as pre-registered guests. The Hotel Front Desk Agent will provide information about available rooms and rates, furnish room keys and hotel information, and process payments. These duties also include checking guests out of the hotel. A Hotel Front Desk Agent is typically the individual who is approached by guests with comments, complaints or service requests. A guest who wishes to complain that a room is too hot or cold, for instance, or who needs extra towels or bed linen will speak to a Hotel Front Desk Agent. It is the responsibility of the Hotel Front Desk Agent to handle the request him/herself or contact the personnel who would satisfy the request or complaint. Attention to detail and strong communication, organizational and interpersonal skills are important for Hotel Front Desk Agents. A strong sense of customer service is required, as Hotel Front Desk Agents spend much of their time interacting with the public. Strong mathematical skills are needed in order to complete payment processing and bookkeeping responsibilities.

As Nike Store Athlete (Store Associate), our daily mission will be to give a personalized service to every customer based on their individual needs. Making personal is what engage us with them, providing a complete solution through Nike products and services to give consumers what they need to run, train, and compete with the knowledge to achieve their goals. However, as an athlete is important to know every department in the store to be available to operate cash register for regular transactions, perform shipping and receiving duties, stock the floor, perform cleaning duties, and build visual displays when necessary.

• Collaborated with team members to maintain a smooth workflow during busy hours.
• Kept workplace clean and organized in line with restaurant policies.
• Increased speed of service through effective multitasking and time management skills.
• Trained team members to prepare sandwiches and other items according to instructions.
• As a Subway sandwich artist, I perform several duties during a typical shift. Sandwich artists assist Subway customers with orders, prepare food to customer specifications, operate cash registers, and complete other jobs assigned by a Subway manager. Sandwich artists with Subway also field customer questions and complaints about personnel or products.
• Subway sandwich artists may need to complete other duties apart from customer service, including cleaning and stocking. Sandwich artists at Subway may need to clean kitchen, restaurant, and restroom areas as well as stock food goods when supply runs low.

• 3.8 GPA
• Extracurricular Activities: Accounting Technology Specialist.
• Spanish National Honor Society VP Member