Gabriela Rodriguez-Sosa
Temp Agency
Dallas
12
years of professional experience
Bilingual healthcare support professional with a strong background in customer service, medical office operations, and patient care. Recognized for exceptional attention to detail and empathy in fast-paced environments. Proven ability to enhance tenant satisfaction and operational efficiency in property management by effectively addressing maintenance issues and fostering positive resident relations. Experienced in remote customer service, delivering outstanding support and efficiently resolving client concerns through strong communication skills and technical proficiency. A collaborative team player committed to achieving results and adapting to evolving organizational needs, with a solid track record of maintaining safety standards and ensuring a clean, welcoming environment for all customers.
Work History
Assistant Apartment Manager
2 Months- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Improved customer satisfaction by resolving complaints and inquiries promptly.
- Coordinated with vendors for timely inventory replenishment, ensuring product availability.
Package Handler
2 Months- Inspected incoming shipments for damage and discrepancies, maintaining quality control standards.
- Collaborated with team members to streamline sorting processes, enhancing workflow efficiency.
- Multitasked effectively under pressure, consistently meeting deadlines without compromising quality or safety standards.
- Alerted supervisors and coworkers of hazards and other issues for quick resolutions.
- Maintained clean, safe work environment through regular cleaning duties and promoting teamwork among staff members.
- Contributed to overall company growth by consistently meeting or exceeding productivity goals and maintaining a strong work ethic throughout daily operations.
Gas Station Attendant
2 Months- Managed fuel inventory levels to ensure compliance with safety regulations and operational efficiency.
- Provided exceptional customer service by assisting customers with transactions and inquiries promptly.
- Operated point-of-sale systems accurately, ensuring efficient processing of sales and payments.
- Maintained cleanliness and organization of the store to enhance customer experience and safety standards.
Assistant Apt Manager
11 Months- Support Property Operations: Assist the Property Manager in overseeing daily functions of the apartment community
- Leasing & Resident Relations: Show units, handle lease agreements, and maintain positive relationships with residents
- Rent Collection & Financials: Collect rent, manage delinquencies, and support budgeting tasks
- Maintenance Coordination: Ensure timely response to maintenance requests and property upkeep
- Compliance & Documentation: Maintain accurate records and ensure adherence to housing laws and company policies
- Marketing & Occupancy: Help with marketing efforts to attract and retain tenants
- Conflict Resolution: Address resident concerns and resolve issues professionally
Senior Process Executive (Claims)
8 Months- Processed health insurance claims with accuracy and speed
- Ensured HIPAA compliance while handling sensitive patient data
- Made outbound calls to healthcare providers to gather missing information
Health Insurance Specialist
1 Year 4 Months- Delivered empathetic customer service and resolved inquiries efficiently
- Listened actively to client needs and recommended tailored insurance solutions
- Built trust with clients by empathizing and resolving insurance challenges
- Developed community partnerships to drive customer acquisition
- Collected financial data to match clients with optimal insurance products
- Assisted with merchandise displays and POS transactions during cross-functional support
Data Entry Agent
9 Months- Entered alphabetic and numeric data using established procedures
- Maintained accuracy and confidentiality in handling patient records
- Verified and corrected errors to ensure data integrity
Customer Service Representative
9 Months- Responded to customer inquiries and complaints with professionalism
- Documented interactions in CRM system and escalated issues as needed
- Recommended products and services based on customer needs
Greeter
10 Months- Welcomed patients and assisted with check-in and paperwork
- Scheduled appointments and maintained a clean, welcoming lobby
- Supported non-English speaking patients with translation assistance
Medical Assistant
5 Months- Took patient vitals and prepared treatment rooms
- Scheduled follow-up appointments and supported clinical staff
Human Resource / Caregiver
6 Months- Managed office operations, recruitment, and staff orientation
- Provided compassionate care and support to patients in home settings
Medical Office Assistant (Externship)
1 Month- Assisted with patient intake and documentation
- Managed appointment scheduling and insurance verification
- Maintained confidentiality and HIPAA compliance
- Supported staff with clerical tasks and patient communication
Customer Service Representative
3 Months- Handled inbound calls for Medicaid and Medicare inquiries
- Verified patient information and processed claims
- Provided accurate information on benefits and coverage
- Maintained high call resolution and customer satisfaction scores
Customer Service Agent
3 Months- Assisted customers with account inquiries and billing issues
- Delivered empathetic and solution-oriented support
- Documented interactions and escalated complex cases as needed
Education
High School Diploma - Medical Focus
- High School Program
Skills
Medical & Patient Care
EMR Systems
HIPAA Compliance
Patient Support
Insurance Verification
Administrative & Office
Data Entry
Documentation
Office Management
Staff Training
Customer service
Money handling
Team leadership
Decision-making
Problem-solving
Customer relations
Team motivation
Time management
Conflict resolution
Active listening
Critical thinking
Data collection
Customer relationship management (CRM)
Sales expertise
Research
Call center experience
Complaint handling
Computer proficiency
Microsoft Excel
Payment processing
Follow-up skills
Microsoft outlook
Scheduling
Accomplishments
- Resolved product issue through consumer testing.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Languages
English
Full Professional
Spanish
Full Professional
Timeline
Assistant Apartment Manager
Temp Agency
04.2026 - 06.2026Read More
Package Handler
Brilliant Fulfillment
12.2025 - 02.2026Read More
Gas Station Attendant
Circle K
10.2025 - 12.2025Read More
Assistant Apt Manager
Foresight Asset Mngt
09.2024 - 08.2025Read More
Senior Process Executive (Claims)
Cognizant Technology Solutions / Lumeris
12.2023 - 08.2024Read More
Health Insurance Specialist
Cognizant
08.2022 - 12.2023Read More
Data Entry Agent
Healthcare Services Group
10.2021 - 07.2022Read More
Customer Service Representative
Randstad
01.2021 - 10.2021Read More
Greeter
Bear Creek Family Dentistry
02.2020 - 12.2020Read More
Medical Assistant
Forest Medical Care
11.2016 - 04.2017Read More
Human Resource / Caregiver
Gracia Home Health Agency Inc
05.2016 - 11.2016Read More
Medical Office Assistant (Externship)
04.2016 - 05.2016Read More
Customer Service Representative
Conduent
03.2015 - 06.2015Read More
Customer Service Agent
Teleperformance
08.2014 - 11.2014Read More
National Home School Association
from High School Program
Read More
Medical B & M Career Institute
High School Diploma from Medical Focus
Read More