Gabriela Rosales Alas

Seasonal selling associate

• Greeted customers and helped with product questions, selections, and purchases.
• Developed strong rapport with customers and created a positive impression of the business.
• Listened to customer needs and desires to identify and recommend optimal products.
• Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
• Managed efficient cash register operations.

Bra Specialist

• The main focus was to make sure every customer got an accurate bra fitting.

Fulltime/ Bra Specialist

• Answered customer questions about sizing, accessories, and merchandise care.
• Solved customer challenges by offering relevant products and services.
• Engaged with customers to build rapport and loyalty.
• Maintained a calm demeanor and professionally managed issues in busy, high-stress situations.

Operations Supervisor

• Owning the overall appearance and presentation of the brand by maintaining visual merchandising standards.
• Kept a high average of performance evaluations.
• Demonstrating and leading company policy and procedures.
• Efficiently performed retail merchandising, stocking, cleaning, down stocking, and pricing.

Brand Operations Supervisor

• Incorporated product changes into marketing messages to drive customer engagement and maximize profits.
• Researched and identified new opportunities for product and brand development.
• Organized and delivered training sessions for new product content and technological advancements.
• Observed each employee's strengths and initiated a mentoring program to improve areas of weakness.
• Scheduled employees for shifts, taking into account customer traffic and employee strengths.
• Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
• Monitored daily cash discrepancies, inventory shrinkage, and drive-off.
• Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
• Floorset mapping and execution, product launch support, onboarding, and shipment processing.