Gabriela Ruiz
Miami,FL
Summary
Versatile Front Desk Supervisor adept at managing guest expectations, hotel reputation, and business needs. Effective multitasker and clear communicator with nearly 2 years in hospitality industry. Experience managing front desk team of guest service specialists.
Overview
3
3
years of professional experience
Work History
Office Assistant & Event Hostess
TasteBuds Kitchen
11.2020 - 12.2021
- Interacted with customers by phone, email, or in-person to provide information.
- Utilized great communication and interpersonal skills when interacting with parties to promote smooth and efficient operations.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
Front Desk Supervisor
Residence Inn Marriott
03.2022 - Current
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
- Prepared weekly employee work schedules to meet operational needs.
- Trained new staff on correct procedures, compliance requirements, and performance strategies.
- Oversaw front desk operations with eye for hotel reputation, staff productivity, and operational efficiency.
- Resolved guest issues with rooms or reservations with knowledgeable and friendly service.
- Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
Education
High School Diploma -
Pinecrest Preparatory Academy Charter High School
Miami, FL06.2021
Associate of Arts - Business Administration
Miami Dade College
Miami, FL03.2024
Skills
- Guest Relations
- Hospitality Services
- Issue Resolution
- Team Building and Supervision
- Training and Mentoring
- Customer Service Management
- Problem-Solving Skills
- Complaint Management
Languages
Spanish
Native or Bilingual
Timeline
Front Desk Supervisor
Residence Inn Marriott
03.2022 - Current
Office Assistant & Event Hostess
TasteBuds Kitchen
11.2020 - 12.2021
High School Diploma -
Pinecrest Preparatory Academy Charter High School
Associate of Arts - Business Administration
Miami Dade College
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