Gladys Ferman
Red Oak,TX
Summary
Enthusiastic about helping customers meet their needs. Detail-oriented and proactive with good relationship-building skills, a hardworking nature and an adaptable approach. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
6
6
years of professional experience
Work History
Event Hostess
RCI Hospitality Holdings Inc.
03.2020 - Current
- Coordinated schedules and timelines for events.
- Liaised with marketing and PR colleagues to promote special events in social calendars.
- Greeted guests and welcomed patrons in support of company service policy.
- Utilized great communication and interpersonal skills when interacting with parties to promote smooth and efficient operations.
- Supervised lobbies and restrooms for cleanliness and safety standards.
- Directed guests to correct seating areas, providing seamless movie-going experience.
- Coordinated with coworkers to help customers, achieving efficient operations and high customer satisfaction.
- Followed strict guidelines for handling confidential information.
Teacher's Assistant
Rockbrook Montessori Academy
01.2018 - 01.2020
- Kept classrooms clean, neat, and properly sanitized for student health and classroom efficiency.
- Handed out classroom materials, like pencils, paper, and crayons.
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Graded assignments and reported individual progress to teacher.
- Facilitated activities in small groups to reinforce concepts taught by class teacher.
Shift Leader
Taco Bell
05.2017 - 12.2017
- Trained new employees and delegated daily tasks and responsibilities.
- Completed cash and credit card transactions accurately using POS software.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
Education
High School Diploma -
Lewisville High School
Lewisville, TX05.2017
Skills
- Natural Leadership
- Credit Card Transaction Processing
- Contract Administration
- Service Quality
- Customer Satisfaction
- Guest Flow
- Hospitality Management
- Guest Relations
- Attentive Service
- Customer Preferences
Languages
Spanish
Professional Working
Timeline
Event Hostess
RCI Hospitality Holdings Inc.
03.2020 - Current
Teacher's Assistant
Rockbrook Montessori Academy
01.2018 - 01.2020
Shift Leader
Taco Bell
05.2017 - 12.2017
High School Diploma -
Lewisville High School
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