Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Gladys Ferman

Red Oak,TX

Summary

Enthusiastic about helping customers meet their needs. Detail-oriented and proactive with good relationship-building skills, a hardworking nature and an adaptable approach. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

6
6
years of professional experience

Work History

Event Hostess

RCI Hospitality Holdings Inc.
03.2020 - Current
  • Coordinated schedules and timelines for events.
  • Liaised with marketing and PR colleagues to promote special events in social calendars.
  • Greeted guests and welcomed patrons in support of company service policy.
  • Utilized great communication and interpersonal skills when interacting with parties to promote smooth and efficient operations.
  • Supervised lobbies and restrooms for cleanliness and safety standards.
  • Directed guests to correct seating areas, providing seamless movie-going experience.
  • Coordinated with coworkers to help customers, achieving efficient operations and high customer satisfaction.
  • Followed strict guidelines for handling confidential information.

Teacher's Assistant

Rockbrook Montessori Academy
01.2018 - 01.2020
  • Kept classrooms clean, neat, and properly sanitized for student health and classroom efficiency.
  • Handed out classroom materials, like pencils, paper, and crayons.
  • Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
  • Graded assignments and reported individual progress to teacher.
  • Facilitated activities in small groups to reinforce concepts taught by class teacher.

Shift Leader

Taco Bell
05.2017 - 12.2017
  • Trained new employees and delegated daily tasks and responsibilities.
  • Completed cash and credit card transactions accurately using POS software.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.

Education

High School Diploma -

Lewisville High School
Lewisville, TX
05.2017

Skills

  • Natural Leadership
  • Credit Card Transaction Processing
  • Contract Administration
  • Service Quality
  • Customer Satisfaction
  • Guest Flow
  • Hospitality Management
  • Guest Relations
  • Attentive Service
  • Customer Preferences

Languages

Spanish
Professional Working

Timeline

Event Hostess

RCI Hospitality Holdings Inc.
03.2020 - Current

Teacher's Assistant

Rockbrook Montessori Academy
01.2018 - 01.2020

Shift Leader

Taco Bell
05.2017 - 12.2017

High School Diploma -

Lewisville High School

Similar Profiles

CREATE PROFILE
Gladys Ferman