GABRIELA SALDIERNA
Mission
Summary
Dynamic and highly dependable professional with extensive experience in customer service and appointment scheduling at Dr. Hildebrando Salinas M.D. Proven ability to process medical records efficiently while maintaining a positive client experience. A fast learner and multi-tasker, committed to delivering exceptional support and fostering strong client relationships.
Overview
11
11
years of professional experience
Work History
Receptionist
Dr. Hildebrando Salinas M.D
2020.09 - 2025.03
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Processed medical records requests from outside providers according to facility, state, and federal law.
Account Representative
Lacks Valley Stores
2016.03 - 2018.04
- Processed client payments and updated accounts.
- Analyzed accounts for delinquencies and other ongoing issues.
- Contacted customers to collect outstanding payments via one-time or negotiated installment methods.
- Performed administrative tasks such as recordkeeping, writing correspondence and gathering materials.
- Set up and updated customer accounts with interactions, payments and personal information.
Sales Associate
Dillard's
2015.02 - 2016.02
- Prepared merchandise for sales floor.
- Accepted and processed returns.
- Kept work areas clean and neat at all times.
- Worked collaboratively in team environment.
- Responded to customer concerns with friendly and knowledgeable service.
Sales Associate
Sears Outlet
2014.07 - 2015.01
- Prepared merchandise for sales floor.
- Accepted and processed returns.
- Used time efficiently when not serving customers, including folding clothes and cleaning out fitting rooms.
Education
High School Diploma -
Mcallen High School
McAllen, TX1 2012
Skills
- Highly dependable
- Appointment scheduling
- Customer service
- Medical records processing
- Phone etiquette
- Multi-tasker
- Fast Learner
- Highly Responsible
Personal Information
Timeline
Receptionist
Dr. Hildebrando Salinas M.D
2020.09 - 2025.03
Account Representative
Lacks Valley Stores
2016.03 - 2018.04
Sales Associate
Dillard's
2015.02 - 2016.02
Sales Associate
Sears Outlet
2014.07 - 2015.01
High School Diploma -
Mcallen High School
Additional Information
- Proficient in Microsoft Office and Excel Word
- Bilingual Spanish and English