Summary
Overview
Work History
Education
Skills
Certification
LANGUAGES
Timeline
Generic

Gabriela Santos Payano

Atlantic City,NJ

Summary

Accomplished customer service and management professional with a proven track record of effectively leading teams, resolving customer issues, and enhancing service quality. Experienced in coaching staff, managing high-volume environments, and cultivating positive customer relationships to boost satisfaction and loyalty. Demonstrated ability to optimize operations and achieve results in fast-paced settings.

Overview

2026
2026
years of professional experience
1
1
Certification

Work History

Freight Team Associate

Home Depot
01.2025 - Current
  • Lifted and moved items weighing 50 pounds multiple times per shift.
  • Maintained high safety standards within the facility by enforcing proper lifting techniques, equipment usage, and hazard prevention measures.
  • Loaded and unloaded trucks.
  • Scanned items on arrival and departure to create accurate tracking records.

Sorting/handling

UPS
  • Loading and unloading: Moving packages in and out of UPS trucks and trailers
  • Sorting: Grouping packages correctly based on scans, labels, and readings
  • Moving: Moving packages to the delivery area and onto pallets, trucks, or conveyor belts
  • Maintaining order: Keeping the work area clean and organized
  • Identifying issues: Looking for defects, discrepancies, and errors in package information
  • Collaborating: Working with other warehouse staff to ensure efficiency
  • Seasonal

Parts Manager

Autozone
08.2024 - 01.2025
  • Provided excellent customer service and support in a retail environment.
  • Assisted customers with product selection and technical questions.
  • Responsible for addressing customer inquiries and resolving issues in a timely manner.
  • Collaborated with the sales team to increase parts sales and meet revenue goals.
  • Trained and supervised a team of parts associates to improve efficiency and customer service.

Store Manager

Lids
07.2022 - 12.2024
  • Managed and supervised store operations, including inventory management and loss prevention.
  • Developed and implemented strategies to increase sales and meet revenue goals.
  • Trained and mentored team members to deliver excellent customer service.
  • Maintained a clean and organized store environment to enhance the shopping experience.
  • Implemented promotional events and marketing campaigns to drive traffic to the store.
  • Created detailed reports on sales performance and customer feedback.
  • Resolved customer complaints and concerns in a professional and timely manner.

Leads Sales Manager

Banana Republic
06.2019 - 12.2022
  • Managed a team of sales representatives to meet and exceed monthly sales targets
  • Managed a team of sales representatives to exceed monthly sales targets.
  • Developed and implemented strategic sales plans to drive revenue growth.

Education

High School - undefined

Atlantic City High School

undefined

Atlantic Cape Community College

Skills

  • Retail Sales
  • Cash Handling
  • Merchandising
  • Communication
  • Problem-Solving Abilities
  • Customer service
  • Organizational Skills
  • Leadership
  • Patrolling
  • Computer skills
  • Management

Certification

Bartender Certified

LANGUAGES

English
Spanish

Timeline

Freight Team Associate

Home Depot
01.2025 - Current

Parts Manager

Autozone
08.2024 - 01.2025

Store Manager

Lids
07.2022 - 12.2024

Leads Sales Manager

Banana Republic
06.2019 - 12.2022

High School - undefined

Atlantic City High School

undefined

Atlantic Cape Community College

Sorting/handling

UPS