Gabriela Smith
Palm Desert,CA
Summary
Results-driven management professional with proven ability to lead teams to success. Strong focus on team collaboration, operational efficiency, and achieving measurable outcomes. Adept at strategic planning, process improvement, and fostering culture of accountability and excellence, both domestically and gloablly. Known for adaptability and consistently meeting changing organizational needs.
Overview
19
19
years of professional experience
Work History
Supervisor, Credentialing
AMN Healthcare
01.2021 - Current
- Manage a global credentialing team, overseeing operations for diverse client portfolios and driving continuous improvement to ensure the consistent achievement of performance targets and high-quality service.
- Build and maintain robust internal and external client relationships by consistently engaging in proactive communication, effective issue resolution, and transparent performance reporting.
- Ensured business continuity during work stoppages by coordinating time-sensitive credentialing and providing critical operational support.
- Partner with Compliance teams to successfully manage State and National audits, overseeing readiness and ensuring documentation accuracy.
Senior Credentialing Analyst
AMN Healthcare
09.2020 - 01.2021
- Continue to strengthen relationships with multiple strategic accounts, as well as assisting other facilities.
- Acted in a SME role for the most recent training class.
- Mentor and train new team members as they hit the floor and work their placements.
- Maintain high audit scores while accepting new challenges and projects.
- Successfully worked remotely for 3 years, cultivating work relationships across various teams and departments.
Credentialing Analyst
AMN Healthcare
06.2017 - 09.2020
- Manage credentialing relationship with Duke, Evergreen, Norton and multiple other facilities.
- Experience managing various credentialing divisions.
- Worked to create best practices for new team members, including strategies to be successful in the CA role.
- Helped credential numerous crisis nurses during initial, and ongoing, COVID-19 pandemic.
Compliance Manager
Trinity Healthcare
06.2016 - 06.2017
- Continuous development of team members.
- Transitioned department to new operating system within timeframe needed to ensure and support the growth of the business.
- Created reporting system to track progress of each team member.
- Assisted new members with role changes and system adjustments after acquisition of Trinity by new parent company.
Credentialing Training Specialist
AMN Healthcare
09.2015 - 06.2016
- Created and launched training material for Per Diem brand in new Salesforce system.
- Train on all three credentialing divisions – Travel, Associate Vendors, and Local Per Diem Contracts.
- Travelled to Connecticut branch office to train new cohort class, as well as existing Onward staff (recently acquired by AMN) on credentialing system.
- Implemented new program highlighting the best practices resulting in shorter turnaround times of credentialing.
Credentialing Analyst
AMN Healthcare
03.2010 - 09.2015
- Implemented best practices for “MSP Go Live” for the Providence facilities, as well as created and executed weekly department huddles.
- Actively participated in creation of AMN’s “Service Excellence” and member of the committee to “Bridge the Gap” between different departments.
- Successfully worked all three credentialing divisions – Travel, Associate Vendors, and Local Per Diem Contracts.
- Maintained and credentialed 180+ Healthcare clinicians during flu season.
- Awarded President’s Circle for demonstrating the ability to effectively partner with critical departments within AMN.
Travel Nurse Recruiter
Onward Healthcare
01.2009 - 02.2010
- Exceeded first month’s goal and continued strong growth in a challenging market.
- Developed and implemented training regarding creative voice mail messaging and goal setting.
- Worked closely with candidates to ensure all documentation was received promptly, in order to achieve compliance in accordance with corporate policy guidelines.
- Consistently produced candidates with 100% compliance prior to start dates.
Travel Nurse Recruiter
AMN Healthcare
03.2008 - 09.2008
- Responsible for identifying and interviewing potential candidates by prescreening for proper placement and ensuring their qualifications met open positions.
- Proven track record of strong sales and negotiating skills by exceeding the company’s standard quota attainment six months in a row.
Sales/Telemarketing
Allstar Commercial Cleaning
01.2008 - 03.2008
- Demonstrated the ability to meet assigned targets and objectives by averaging 180 to 200 outbound calls during a six-hour shift.
- Built and managed a book of business, generated from contacting perspective clients using Goldmine CRM.
- Properly vetted clients prior to scheduling appointment to evaluate their need for our service.
- Managed the owner’s calendar and booked appointments as needed.
Center Manager
LA Weight Loss
12.2006 - 01.2008
- Implemented several training and coaching tools to ensure each individual on staff hit weekly bonus goals.
- Consistently looked for opportunities to bring in new cliental and have "inactive" clients return to the center.
- Met and exceeded weekly revenue goals developed a database to drive and increase sales.
- Increased number of referrals from existing clients by building strong relationships by demonstrating outstanding customer service.
Education
High School -
Mt. Miguel High School
Spring Valley, San DiegoSkills
- Training and mentoring
- Goal oriented
- Staff management
- Customer service
- Complex Problem-solving
- Strategic planning
- Attention to detail
- Team building
- Relationship building
- Public speaking
- Conflict resolution
- Process monitoring and improvement
Timeline
Supervisor, Credentialing
AMN Healthcare
01.2021 - Current
Senior Credentialing Analyst
AMN Healthcare
09.2020 - 01.2021
Credentialing Analyst
AMN Healthcare
06.2017 - 09.2020
Compliance Manager
Trinity Healthcare
06.2016 - 06.2017
Credentialing Training Specialist
AMN Healthcare
09.2015 - 06.2016
Credentialing Analyst
AMN Healthcare
03.2010 - 09.2015
Travel Nurse Recruiter
Onward Healthcare
01.2009 - 02.2010
Travel Nurse Recruiter
AMN Healthcare
03.2008 - 09.2008
Sales/Telemarketing
Allstar Commercial Cleaning
01.2008 - 03.2008
Center Manager
LA Weight Loss
12.2006 - 01.2008
High School -
Mt. Miguel High School
Similar Profiles
Christopher CroneChristopher Crone
Traveling Anesthesia Technician at Aya Healthcare, Trustaff, AMN Healthcare, LRS HealthcareTraveling Anesthesia Technician at Aya Healthcare, Trustaff, AMN Healthcare, LRS Healthcare
Jordyn TylerJordyn Tyler
Travel Registered Nurse, Labor and Delivery at AMN Healthcare & AYA HealthcareTravel Registered Nurse, Labor and Delivery at AMN Healthcare & AYA Healthcare
Kimberly Arial RN BSNKimberly Arial RN BSN
Endoscopy RN Traveler at AMN Healthcare Sentara Health and Emory HealthcareEndoscopy RN Traveler at AMN Healthcare Sentara Health and Emory Healthcare
Rich RodriguesRich Rodrigues
Recruiting & Operations Support at MSDR Healthcare Staffing, part of AMN HealthcareRecruiting & Operations Support at MSDR Healthcare Staffing, part of AMN Healthcare
Alex ShenAlex Shen
Volunteer at Leilani SimpsonVolunteer at Leilani Simpson