Gabriela Sotelo
Conroe,TX
Summary
Resourceful administrator recognized for exceptional productivity and efficient task execution. Specialized in workflow management, data analysis, and strategic planning. Proven ability in communication, problem-solving, and time management, contributing to seamless operations and successful project outcomes.
Overview
5
5
years of professional experience
Work History
Administrator
Bollards Plus
Spring, Texas
05.2024 - Current
- Mastered and supervised implementation of new accounting system.
- Diminished data-entry requirements by implementing efficiency improvements.
- Controls and facilitates shipping operations for orders.
- Addresses customer concerns and ensures top-tier customer service.
- Collaborates with vendors to guarantee accurate billing and successful payment processing.
- Specializes in marketing and web development for company.
- Acquired expertise in content management systems, structured data, and SEO/geo-targeted content approaches for website launch initiative.
Program Director
Gracie Barra The Woodlands
Spring, Texas
04.2022 - 01.2024
- Oversaw daily operations of martial arts classes and schedules.
- Managed and sustained databases and spreadsheets for effective tracking of attendance and operations of facility.
- Formulated membership agreements and processed waivers for incoming clients across adult, child, and family categories.
- Employed superior customer service to facilitate and schedule appointments via phone, email, text, and social media for facility serving over 400 members.
- Monitored program operations for compliance with policies and procedures, applicable standards and relevant contractual policy.
Nanny/Child Caregiver
Care.com
Spring, Texas
07.2021 - 03.2022
- Guided children in completing assignments and projects spanning various subjects such as math, science, reading, art, and history.
- Nurtured safe and affectionate environment for children by leveraging skills in patience, detail-oriented approach, and de-escalation strategies.
- Oversaw scheduling for playdates, appointments, and extracurricular activities.
- Engaged with parents to convey information regarding children's progress and needs.
- Created age-appropriate games aimed at enhancing creativity and imagination.
- Established supportive environment of trust with family and kids in care.
Education
Bachelor of Science - Psychology
University of Houston - Main Campues
12-2023
Skills
- Conflict resolution
- Multiple priorities management
- Honest and ethical
- Verbal and written communication
- Problem-solving
- Attention to detail
- Emotional intelligence
- Documentation and record keeping
- Website and content management
- Organization, prioritizing, and multi-tasking
- Detail orientation
Languages
Spanish
Professional
Research Interests
- ADHD
- Bullying
- Depression
- Emotions
- Families
- Mental Health
- Mindfulness
- Personality
- Psychotherapy
- Stress
Timeline
Administrator
Bollards Plus
05.2024 - Current
Program Director
Gracie Barra The Woodlands
04.2022 - 01.2024
Nanny/Child Caregiver
Care.com
07.2021 - 03.2022
Bachelor of Science - Psychology
University of Houston - Main Campues