Gabriela Tapia
Aliso Viejo,CA
Summary
Dedicated server with exceptional customer service skills, proficient in order accuracy and guest engagement. Committed to enhancing dining experiences through effective communication and efficient service.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Server ,server Assistend ,hosts
South of Nicks
Laguna Beach, CA
03.2020 - 07.2025
- Delivered exceptional customer service in high-volume dining environment.
- Collaborated with kitchen staff to ensure timely food delivery and accuracy of orders.
- Trained new servers on menu knowledge and service protocols.
- Managed multiple tables efficiently, ensuring guest satisfaction throughout dining experience.
- Maintained cleanliness and organization of dining areas, enhancing overall ambiance for guests.
- Implemented best practices for upselling menu items, contributing to increased average check totals.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Bussed and reset tables to keep dining room and work areas clean.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
Server
Bodega
Laguna Beach, CA
07.2024 - 01.2025
- Trained and mentored new servers on menu knowledge and customer service standards.
- Streamlined order delivery process, enhancing efficiency and customer satisfaction.
- Developed strong relationships with regular patrons, increasing repeat business opportunities.
- Collaborated with kitchen staff to ensure timely food preparation and accurate order fulfillment.
House Cleaner
Tapias Cleaning Service
Aliso Viejo, CA
02.2020 - 01.2025
- Executed detailed cleaning tasks in residential properties, ensuring high standards of cleanliness and organization.
- Utilized industry-standard cleaning equipment and eco-friendly products to enhance service quality.
- Developed and maintained effective communication with clients to understand preferences and expectations.
- Trained new employees on best practices for efficient cleaning techniques and safety protocols.
Cashier
El Molino De Oro
Lake Forest, CA
07.2020 - 01.2021
- Processed customer transactions accurately and efficiently using POS systems.
- Assisted in training new cashiers on register operations and customer service protocols.
- Enhanced customer experience by resolving inquiries and addressing concerns promptly.
- Maintained clean and organized checkout area to promote a welcoming environment.
- Collaborated with team members to ensure smooth store operations during peak hours.
Server, Server Assisten, Host
Delizie Ristorante
Mission Viejo, CA
06.2018 - 01.2021
- Provided exceptional customer service, ensuring guest satisfaction and repeat business.
- Managed multiple tables efficiently, prioritizing tasks during peak hours.
- Collaborated with kitchen staff to ensure timely food delivery and order accuracy.
- Trained new servers on menu knowledge and service protocols to enhance team performance.
- Maintained cleanliness and organization of dining areas to enhance guest experience.
- Resolved customer complaints promptly, fostering a positive dining atmosphere.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Maximized table turnover rate by managing reservations and seating arrangements.
- Ensured customer satisfaction with detailed attention to special dietary needs and preferences.
- Utilized knowledge of menu to make recommendations, enhancing customer dining experience.
- Improved dining experience by providing prompt, attentive service to guests.
- Trained new staff on menu knowledge and service protocols, raising team's overall performance.
- Maintained high standards of personal appearance and hygiene, reflecting positively on establishment.
- Answered customers' questions, recommended items, and recorded order information.
Host,server Assistend
IHOP
Aliso Viejo, CA
11.2017 - 12.2018
- Greeted and seated guests promptly, ensuring a welcoming dining experience.
- Managed waitlists efficiently, optimizing guest flow during peak hours.
- Collaborated with kitchen staff to communicate special requests or dietary restrictions.
- Trained new hosts on customer service standards and operational procedures.
Host , Server Assisten
South of Nicks
San Clemente, CA
08.2015 - 09.2018
- Managed guest seating and reservations to optimize dining flow and enhance customer satisfaction.
- Coordinated with kitchen staff to ensure timely service of meals during peak hours.
- Trained new hosts on operational procedures and customer service best practices.
- Assisted in developing strategies to reduce wait times and improve overall guest experience.
- Utilized knowledge of menu to make recommendations, enhancing customer dining experience.
- Maintained high standards of personal appearance and hygiene, reflecting positively on establishment.
- Answered customers' questions, recommended items, and recorded order information.
- Maximized table turnover rate by managing reservations and seating arrangements.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
Sales Assisten
Gymboree Play & Music
Laguna Hills, CA
10.2013 - 04.2015
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked flexible hours across night, weekend, and holiday shifts.
- Used critical thinking to break down problems, evaluate solutions, and make decisions.
Education
No Degree -
Saddleback College
Mission Viejo, CASkills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Professional appearance
- Hospitality service expertise
- Customer service
- Cleanliness standards
- Safe food handling
- Order accuracy
- Table bussing
- Dining area maintenance
- Allergy awareness
- Tableside etiquette
- Table setting knowledge
- Foreign language proficiency
- Upselling techniques
- Positive guest interactions
- Take-out service
- Hostess support
- Positive and professional
- Dining customer service
- Check payment processing
- POS operation
Certification
beverage service training,food handler
Languages
Spanish
Full Professional
English
Full Professional
Timeline
Server
Bodega
07.2024 - 01.2025
Cashier
El Molino De Oro
07.2020 - 01.2021
Server ,server Assistend ,hosts
South of Nicks
03.2020 - 07.2025
House Cleaner
Tapias Cleaning Service
02.2020 - 01.2025
Server, Server Assisten, Host
Delizie Ristorante
06.2018 - 01.2021
Host,server Assistend
IHOP
11.2017 - 12.2018
Host , Server Assisten
South of Nicks
08.2015 - 09.2018
Sales Assisten
Gymboree Play & Music
10.2013 - 04.2015
No Degree -
Saddleback College