Gabriela Toro

Professional Summary Professional Experience

Versatile professional with comprehensive experience in customer service, warehouse management, social media, and brand representation. Known for ensuring operational excellence, maintaining high service standards, and effectively managing community engagement on Instagram.

Operations & Community Manager

• Oversee and ensure high standards in customer service, stepping in to assist as needed.
• Manage warehouse operations, including organization, quality control of reception, and error-free repackaging.
• Label boxes for shipments to Venezuela, ensuring accuracy and compliance.
• Serve as the Community Manager for the company’s Instagram, handling content creation and engagement.
• Represent the company as a model, contributing to brand visibility.

Professional Summary

Experienced logistics and customer service professional with a strong background in managing end-to-end shipping processes, warehouse operations, and client relations. Proficient in tracking systems such as Tracking Premium and Stephy Premium, ensuring timely and accurate shipments.

• Provided face-to-face customer service, guiding clients through the shipping process from arrival to dispatch.
• It ensured compliance with company policies and Venezuelan customs regulations.
• Managed warehouse operations, including receiving, sorting, and dispatching packages.
• Utilized Tracking Premium and Stephy Premium systems for efficient shipment tracking.
• Coordinated logistics to maintain smooth operations and high standards of efficiency.