Gabriela Torres Tovar
Mesa,AZ
Summary
A bilingual and motivated individual with a passion for challenging oneself and delivering excellent customer service. Adaptable leader with a track record of quickly learning new tasks and cultivating strong customer relationships.
Overview
8
8
years of professional experience
Work History
Bartender/Server
Applebee's Grill + Bar
07.2024 - Current
- Engaged with 50+ customers daily to ensure a positive experience.
- Prepared food orders and served drinks and food to enhance customer satisfaction
- Handled cash and credit card transactions to ensure accurate billing
Bartender
Flo's - New Asian Cuisine
08.2023 - 03.2024
- Knowledge of drink chemistry and menus to recommend customers on the best pair options including upselling customers on food and beverages to ensure the best dining experience.
- Engaged customers with excellent service while maintaining a professional demeanor.
- Recommended drink pairings and upsold food and beverages to enhance customer dining experiences.
- Managed a POS system, cash handling of operating a cash register to process customers payments.
- Maintained cleanliness and organization of work environment, ensuring consistent inventory levels.
Bartender
Margaritas Fresh Cocina
09.2020 - 07.2023
- Acquired comprehensive product knowledge, including menu items, drink ingredients, and proper beer pouring techniques to enhance service quality.
- Maintained an excellent customer experience by memorizing customers' names and favorite orders.
- Demonstrated reliability while working in a fast-paced environment, adapting quickly to changes.
- Handled tab management to facilitate correct order processing and payments. to ensure correct orders and payments are made.
Server
Applebee's
11.2018 - 08.2020
- Prepared food orders with effective communication to ensure timely service.
- Prepare food orders to leave the kitchen with good communication with kitchen staff.
- Studied and memorized new seasonal menus to enhance customer service. a new and rotating seasonal menu.
- Maintained cleanliness of restaurant by efficiently resetting and cleaning tables.
Education
Some College (No Degree) -
El Paso Community College
El Paso, TXHigh School Graduate -
Bowie High School
El Paso, TXSkills
- Drink Preparation
- Customer Service
- Bilingual: English/Spanish
- Effective communication
- Food Safety Certification
- Team Player
- Cash handling
- Menu memorization
- Problem solving
- Food service
- Bar service preparation
- Proficient in mixology
- Responsible alcohol service
- Mixology
Timeline
Bartender/Server
Applebee's Grill + Bar
07.2024 - Current
Bartender
Flo's - New Asian Cuisine
08.2023 - 03.2024
Bartender
Margaritas Fresh Cocina
09.2020 - 07.2023
Server
Applebee's
11.2018 - 08.2020
Some College (No Degree) -
El Paso Community College
High School Graduate -
Bowie High School