Gabriela Trevino

Oversaw social media accounts on Instagram, TikTok, Facebook, and LinkedIn to drive audience engagement.

Drove significant growth in company TikTok following from 74 to 1,800 users.

Executed posting schedule of 3-5 story posts, carousels, and reels weekly.

• Oversaw host stand operations and strategically seated guests according to server rotation, party size, and wait times.
• Managed waitlist operations, including call-ahead seating and walk-ins, to optimize table turnover.
• Facilitated guest greetings and ensured a welcoming atmosphere from arrival to seating.

Updated table status utilizing POS system to enhance operational efficiency. Assisted in organizing setups for large parties to ensure seamless service delivery.

Managed table service by efficiently taking food orders and delivering trays to customers.

• Facilitated guest greetings and seating arrangements while overseeing table rotation in a high-volume restaurant.
• Managed incoming calls, coordinated reservations, and supported customer order processing. Assisted in maintaining smooth operations by efficiently handling customer inquiries. Facilitated communication between customers and staff to ensure satisfaction.
• Oversaw online and in-person takeout order management, ensuring efficient packing and payment processing.
• Facilitated communication between cooks and servers to guarantee order accuracy and prompt service delivery.
• Assisted in expediting food service by running trays and stocking kitchen supplies. Supported team members with bussing tables to maintain cleanliness and efficiency.
• Oversaw opening and closing procedures, ensuring all side work was completed and restaurant cleanliness was maintained.

Executed cash and card transactions with precision in high-pressure environments.

Managed table service operations to ensure timely and efficient customer experiences.

• Facilitated on-site sales operations at college commencement ceremonies across Texas.
• Established and managed sales booths and merchandise displays to enhance customer engagement.
• Managed sales operations for commencement gifts via Square POS system, ensuring a seamless and enjoyable customer experience.
• Delivered exceptional customer service in high-traffic event environments.
• Executed independent work while overseeing extensive travel schedules and overnight accommodations.