Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Gabriela Valdez

Libertyville,IL

Summary

Upcoming dedicated nursing student eager to begin this next chapter. With hands-on patient experience, skilled in verbal and written communication. Over the years I have developed fundamental skills like medical terminology, policies, and basic procedures.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Patient Care Technician

Advocate Condell Medical Center
09.2023 - Current
  • Enhanced patient satisfaction by providing compassionate and attentive care.
  • Reduced stress for patients and families through effective communication and empathetic support.
  • Assisted nurses with essential tasks, streamlining workflow and increasing efficiency in the healthcare setting.
  • Monitored vital signs and reported changes to nursing staff, ensuring timely medical interventions when necessary.
  • Contributed to smooth transitions between shifts by charting accurately and giving report

Customer Service Representative

Target
12.2019 - Current
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Assisted customers in navigating the company app and placing online orders, improving overall user experience.
  • Actively answered customers' phone calls
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.

Pharmacy Technician

CVS
03.2023 - 09.2023
  • Improved patient satisfaction by efficiently processing prescriptions and managing inventory on time.
  • Enhanced pharmacy workflow by assisting pharmacists with dispensing, labeling, and packaging.
  • Reduced medication errors by diligently cross-checking medications against patients'' profiles before dispensing.
  • Contributed to reducing prescription wait times by promptly addressing refill requests and insurance authorizations.
  • Boosted customer loyalty by providing friendly, knowledgeable assistance on drug interactions and side effects.

Education

Associate of Arts -

College of Lake County
Grayslake, IL
08.2024

High School Diploma -

Libertyville High School
Libertyville, IL
05.2022

Skills

  • Emergency Response
  • ADL Support
  • Sterilization Techniques
  • Feeding Assistance
  • Vital Signs Monitoring
  • Patient Education
  • Patient Observation
  • Epic Computer Skills
  • Time Management
  • Blood Glucose Testing
  • Medical Terminology
  • CNA Certification

Certification

  • CNA - Certified Nursing Assistant
  • Healthcare Office Assistant
  • CPR Certified
  • Real Estate (Anticipated May 2024)

Languages

Spanish
Native or Bilingual
English
Full Professional

Timeline

Patient Care Technician

Advocate Condell Medical Center
09.2023 - Current

Pharmacy Technician

CVS
03.2023 - 09.2023

Customer Service Representative

Target
12.2019 - Current

Associate of Arts -

College of Lake County

High School Diploma -

Libertyville High School

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Gabriela Valdez