Gabriela Valencia
Tampa,FL
Summary
Hardworking and reliable employee with extensive background operating cash registers, stocking merchandise and providing excellent customer service. Highly organized, proactive and punctual. Works well within team settings. Highly organized Front Desk Receptionist with exemplary multitasking, time management and customer service skills. Responsible professional willing to go extra mile to assist others with solving problems.
Overview
4
4
years of professional experience
Work History
Customer Support Specialist II
Frank Winston Crum
Clearwater, Florida
08.2023 - Current
- Ensured customer satisfaction through effective communication skills and problem resolution techniques.
- Followed up with customers after issue resolution to ensure their satisfaction with the outcome.
- Responded to customer emails and phone calls promptly, courteously, and professionally.
Front Desk Receptionist
Accord Medical Group
01.2022 - Current
- Took reservations over phone, in person and via computer for guests and provided confirmation information.
- Answered customer telephone calls promptly and appropriately handled needs.
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Used internal software to process reservations, check-ins and check-outs.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
Entertainer
Yeni entertainment
08.2021 - Current
- Dressed in costume to create character and provide memorable experience for guests.
- Entertained children in public performances, hosted dance parties, toured guests through event attractions, dressed in character costumes and delighted children with arts and crafts projects.
- Promoted shows and performances through social media and community interaction.
- Learned acting, dancing and other skills required for dramatic roles.
- Danced, sang and conducted games encouraging guest participation through playful antics and engagement.
- Created fun and animated skits aligned with company mission and values for guest enjoyment.
- Performed themed sets and shows with minimal repetition to provide original content for returning guests.
Cashier
Zara
09.2021 - 12.2021
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Helped customers find specific products, answered questions and offered product advice.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Learned roles of other departments to provide coverage and keep store operational.
- Helped with purchases and signed customers up for rewards program.
- Helped customers complete purchases, locate items and join reward programs.
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Restocked and organized merchandise in front lanes.
- Answered questions about store policies and addressed customer concerns.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
Education
High School Diploma -
Alonso High School
Tampa, FL05.2022
Hillsborough Community College
Tampa, FLSkills
- Customer Service
- Cash Handling
- POS Systems
- Honest and Dependable
- Customer Relations
- Problem-Solving
- Team Collaboration
- Active Listening
- Office Management
Timeline
Customer Support Specialist II
Frank Winston Crum
08.2023 - Current
Front Desk Receptionist
Accord Medical Group
01.2022 - Current
Cashier
Zara
09.2021 - 12.2021
Entertainer
Yeni entertainment
08.2021 - Current
High School Diploma -
Alonso High School
Hillsborough Community College