Gabriela Vargas
Irving,TX
Summary
Dynamic and detail-oriented professional with extensive experience in customer service and sales at 2000 Industries. Proven ability to enhance client satisfaction through effective problem resolution and strong organizational skills. Tech-savvy with a knack for data entry and appointment scheduling, consistently maintaining a welcoming environment and fostering positive client relations .Also handling a high call volume in a timely manner and making and receiving 200+ calls a day .
Overview
4
4
years of professional experience
1
1
Certification
Work History
Receptionist /Inside Sales Representative
2000 Industries
11.2024 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Answered phone promptly and directed incoming calls to correct people.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Maintained confidentiality of information regarding clients and company.
Call Center Representative
Moxie Pest Control
01.2024 - 08.2024
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Maintained detailed records of customer interactions, streamlining communication efforts between various departments.
- Participated in ongoing training and development, staying current on company policies, products, and procedures to deliver accurate information to customers.
Sales Associate
Dillards at North Park
04.2023 - 12.2023
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
Customer Service Cashier
Walmart
08.2021 - 06.2022
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Counted money in drawers at beginning and end of each shift.
- Utilized POS system to handle customer cash and credit card transactions.
- Conducted inventory counts regularly, ensuring accurate stock levels were maintained at all times.
Education
High School Diploma -
Duncanville High School
Duncanville, TX05-2023
Skills
- Organization skills
- Time management
- Telephone skills
- Data entry
- Customer/Client relations
- Appointment scheduling
- Office administration
- File management
- Mail handling
- Document management
- Multi-line telephone operation
- Typing speed
- Tech-Savvy
Certification
Texas Educator Certificate
Languages
Spanish
Full Professional
English
Full Professional
Timeline
Receptionist /Inside Sales Representative
2000 Industries
11.2024 - Current
Call Center Representative
Moxie Pest Control
01.2024 - 08.2024
Sales Associate
Dillards at North Park
04.2023 - 12.2023
Customer Service Cashier
Walmart
08.2021 - 06.2022
High School Diploma -
Duncanville High School
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