
Over 8 years of experience in business administration within the hospitality sector, focusing on operational efficiency and customer service excellence. Proven track record of enhancing team collaboration and executing tasks successfully through strong attention to detail and effective communication skills. Recent transition into culinary arts has expanded skill set and knowledge in food service operations.
Prepared diverse dishes according to precise recipe specifications and instructions. Assisted chefs with efficient ingredient organization and food preparation tasks. Maintained cleanliness and sanitation of kitchen tools and workspaces. Operated kitchen appliances, including ovens and food processors, with safety protocols. Consistently cleaned and sanitized kitchen equipment, utensils, and workstations.
Executed all administrative tasks required for efficient motorhome rental management.
Functioned as initial customer contact during the rental experience from start to finish. Ensured business operations were efficient by providing essential financial and operational support.
Managed communications via emails, phone calls, and messages to streamline processes. Maintained effective administration practices crucial for overall business performance.
Oversaw operations across multiple venues in Perth, ensuring timely event execution.
Monitored event progress to guarantee compliance with client specifications. Collaborated with kitchen staff to ensure prompt service delivery. Facilitated event preparations aligned with specific function needs and expectations.
Delivered exceptional customer service to clients and guests throughout all events.
Oversaw all aspects of bookings, focusing on check-in/out processes and accommodating guest requests through the main booking platforms such as Airbnb, Booking.com and channel manager website.
Verified and processed invoices for goods received alongside employee payment requests. Handled payment transactions related to bookings to maintain financial accuracy.
Served as main contact for channel management software, coordinating with the channel manager effectively.
Supervised task assignments for housekeepers, ensuring adherence to quality standards. Addressed guest complaints about housekeeping services, property required maintenances and implemented corrective measures.
Delivered comprehensive customer service and supported general administrative functions.
Microsoft Office proficiency
Team collaboration
Work ethic
Interpersonal communication
Organizational skills
Attention to detail
Problem solving
Language proficiency: English (fluent), Portuguese (native), Spanish (conversational)
Yes