Gabriela Vazquez
Phoenix,AZ
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
11
11
years of professional experience
Work History
Administrative Assistant
Phoenix Children's Hospital
03.2022 - Current
- Answered multi-line phone system, routing calls, and delivering messages to staff.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Executed record filing system to improve document organization and management.
- Scheduled office meetings and client appointments for staff teams.
- Created and maintained databases to track and record customer data.
- Coordinated and scheduled meetings and conference calls to optimize scheduling of senior staff.
- Assisted coworkers and staff members with special tasks on daily basis.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Completed forms, reports, logs and records to quickly handle all documentation for human resources.
- Increased office participation in special events by creating detailed calendars and other office updates.
- Responded to inquiries from callers seeking information.
- Set up conference rooms, technology, and materials to facilitate meetings.
- Drafted agendas, recorded minutes and generated documents to facilitate meetings.
Senior Patient
Banner University Medical Center
12.2018 - 03.2022
- Work independently under general supervision following standards and procedures
- Use critical thinking skills to solve problems
- Verify insurance eligibility forms information, intake forms with necessary signatures and identification
- Perform registration and check in process
- Validate pre-certification, referrals, and authorizations for all appointments
- Worked effectively with staff from all departments to coordinate resolutions.
- Responded to patient concerns and questions with compassionate and knowledgeable service.
- Educated patients and families on healthcare options and financial support resources.
- Facilitated communication between patients, families and healthcare providers to support comprehension.
- Greeted and assisted patients with check-in procedures.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
- Trained new staff on filing, phone etiquette and other office duties.
- Explain and provide financial resources available for alternative payment arrangements to all patients
- Ensure patients are properly prepared for visits by confirming appointments and scheduling procedures
- Assist in responding to requests for medical records
- Work in fast paced, multi-tasking environment with high volume
- Reliable, punctual, and accountability
- Assist when short staff other Banner Clinics such as General Surgery, Oral Maxillofacial surgery and
- Urology
Patient Care Coordinator
Western Dental and Orthodontist
01.2015 - 03.2019
- Greeted patients in timely, professional, and engaging manner
- Introduced patients to providers and staff
- Provided patients with consultations to discuss recommended dental treatment
- Discussed cost of service, insurance coverage, and payment options
- Positively handled patients concerns and prioritized multiple tasks in a fast paced oce
- Worked with scheduling Microsoft program
- Worked as a team player to ensure each patient received the best care possible
Teller
Wells Fargo
11.2012 - 12.2014
- Accurately assisted customers with withdrawals, deposits, payments, and efficiently process their transactions
- Engaged in conversations by actively listening to customers in both English and Spanish
- Maintained a cash drawer, including cash handling and balancing
- Informed customers of financial opportunities and introduced Wells Fargo members to proactive help meet financial needs
- Ability to identify fraud or risky accounts
- Followed policies and procedures to minimize risks
- Met sales goals including offering new customer accounts, credit cards, and loans
- Professional customer service
Education
Spanish Medical Interpreter Diploma - Certied Spanish Medical Interpreter
Maricopa Community Colleges - Gateway Community College
Phoenix, AZHigh School Diploma -
Verrado Highschool
Buckeye05.2011
Skills
- Calendar Management
- Staff Management
- Phone Call Answering
- Schedule Management
- Critical Thinking
- Staff Motivation
- Meeting Minutes
- Filing
- Payroll Administration
- Excel Spreadsheets
- Microsoft Office
Languages
Spanish
Native or Bilingual
Timeline
Administrative Assistant
Phoenix Children's Hospital
03.2022 - Current
Senior Patient
Banner University Medical Center
12.2018 - 03.2022
Patient Care Coordinator
Western Dental and Orthodontist
01.2015 - 03.2019
Teller
Wells Fargo
11.2012 - 12.2014
Spanish Medical Interpreter Diploma - Certied Spanish Medical Interpreter
Maricopa Community Colleges - Gateway Community College
High School Diploma -
Verrado Highschool
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