Gabriela Vides
Jacksonville,Florida
Summary
Dynamic customer service professional with experience at Elite Parking Services LLC, excelling in customer relations and cash handling. Proven ability to resolve complaints with empathy, enhancing customer loyalty by 20%. Skilled in team building and multitasking, consistently praised for adaptability and training new personnel to uphold company standards.
Overview
4
4
years of professional experience
Work History
Customer Service Ambassador
Elite Parking Services Llc
03.2020 - 02.2024
Customer Service Cashier
Elite Parking Services Llc
Honolulu, HI
03.2020 - 02.2024
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
- Counted money in drawers at beginning and end of each shift.
- Assisted in training new employees, ensuring they were knowledgeable about company policies and procedures.
- Balanced cash registers accurately at the end of each shift, minimizing discrepancies and errors.
- Utilized POS system to handle customer cash and credit card transactions.
- Managed cash drawer and financial transactions to maintain accurate store accounts.
Cook's Assistant
Mi Casita Restaurant
Waipahu, HI
11.2019 - 03.2020
- Assisted the cook in efficiently meeting dietary needs and restrictions of customers by preparing customized dishes.
- Facilitated teamwork among kitchen staff members through clear communication regarding tasks at hand or upcoming needs throughout shifts.
- Improved kitchen efficiency by assisting in food preparation and maintaining a clean work environment.
- Maintained high levels of hygiene and food safety by regularly cleaning equipment, utensils, and kitchen workspaces.
- Managed time effectively under pressure while completing multiple tasks simultaneously such as chopping vegetables, cooking side dishes, and washing dishes.
- Received consistent positive feedback from both customers and staff for providing attentive assistance during busy periods.
Education
Samuel W. Wolfson
Jacksonville, FL06.2014
Skills
- Cash handling
- Customer relations
- Team building
- Customer focus
- Personnel training and development
- Customer service
- Multitasking and organization
- Adaptability and flexibility
Languages
Spanish
Native or Bilingual
Timeline
Customer Service Ambassador
Elite Parking Services Llc
03.2020 - 02.2024
Customer Service Cashier
Elite Parking Services Llc
03.2020 - 02.2024
Cook's Assistant
Mi Casita Restaurant
11.2019 - 03.2020
Samuel W. Wolfson