Summary
Overview
Work History
Education
Skills
Timeline
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Gabriela Villani

Grosse Pointe Woods,MI

Summary

Dynamic and customer-focused with experience at Shores Nutrition, excelling in problem-solving and effective communication. Proven ability to enhance customer satisfaction and maintain high standards of service. Tech-savvy and skilled in time management, I thrive in fast-paced environments, ensuring optimal experiences for guests and seamless operations.

Overview

4
4
years of professional experience

Work History

Cashier

Shores Nutrition
Saint Clair Shores, MICHIGAN
06.2023 - 07.2023
  • Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
  • Resolved customer complaints professionally in accordance with company policy.
  • Stocked shelves with merchandise when needed.
  • Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
  • Greeted customers and answered any questions they had about the store's products and services.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.

Restaurant Hostess

Zefs Dockside
Saint Clair Shores, MI
07.2021 - 08.2022
  • Informed kitchen staff of any special orders or dietary restrictions.
  • Maintained cleanliness standards in the dining area including wiping down tables and chairs between seatings.
  • Managed reservations, waitlists, and special requests for large parties.
  • Resolved customer complaints in a professional manner while maintaining a positive attitude towards guests.
  • Monitored dining room activity to ensure all guests were receiving optimal service.
  • Provided assistance to servers as needed including refilling beverages and clearing plates from tables.

Restaurant Hostess

Champs rotisserie and seafood
Grosse Pointe Woods, MICHIGAN
06.2019 - 08.2019
  • Maintained cleanliness standards in the dining area including wiping down tables and chairs between seatings.
  • Managed reservations, waitlists, and special requests for large parties.
  • Restocked condiments, silverware, napkins, tablecloths. as needed.
  • Completed daily side work tasks assigned by management such as rolling silverware or folding napkins.

Education

Some College (No Degree) - Interdisciplinary Studies/ Data Science

Michigan State University
East Lansing, MI

Skills

  • Time management
  • Customer service
  • Team collaboration
  • Problem solving
  • Effective communication
  • Tech-Savvy
  • Telephone skills

Timeline

Cashier

Shores Nutrition
06.2023 - 07.2023

Restaurant Hostess

Zefs Dockside
07.2021 - 08.2022

Restaurant Hostess

Champs rotisserie and seafood
06.2019 - 08.2019

Some College (No Degree) - Interdisciplinary Studies/ Data Science

Michigan State University

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Gabriela Villani