Gabriela Woods
Austin,TX
Summary
Results-driven and client-focused professional with a proven ability to deliver personalized, effective solutions through strong communication, active listening, and strategic problem-solving. Highly organized, proactive, and team-oriented, with a passion for helping clients achieve their goals. Committed to ongoing growth and expanding expertise in high-performance, client-facing environments.
Overview
4
4
years of professional experience
Work History
ADMINISTRATIVE & HR COORDINATOR
A2i Enterprise
Austin, USA
06.2024 - Current
- Maintained HR databases and records, ensuring data accuracy and confidentiality.
- Coordinated payroll processing with finance to achieve precise execution.
- Organized employee engagement activities to boost morale and enhance productivity.
- Participated in conferences and workshops for effective candidate recruitment.
- Conducted individual and group Zoom interviews to evaluate candidate potential under time constraints.
- Achieved 62% new hire retention rate, surpassing the goal of 40% through strategic screening.
- Oversaw project lifecycle for website construction, aligning technical and creative teams for timely delivery.
- Facilitated collaboration with marketing to implement SEO strategies, increasing organic traffic by 135%.
AESTHETIC SALES REPRESENTATIVE/ PATIENT CARE COORDINATOR
LaserAway
Austin, USA
09.2022 - 04.2024
- Boosted store sales by 3% within first 3 months through tailored solutions aligning with business goals.
- Developed customized treatment plans based on individual goals and medical assessments.
- Conducted post-sale follow-ups to drive repeat business and enhance client retention.
- Generated new patients with 50-125 daily outbound calls, increasing appointment volume and revenue.
- Streamlined scheduling to improve provider availability and operational efficiency.
- Trained new sales team members in product knowledge and effective sales techniques.
- Managed the implementation of training resources for a 3-person opening team, ensuring a seamless transition and full operational readiness for a new branch expansion within a 4 week window.
- Collaborated with medical staff to ensure seamless patient experiences and supportive environment.
MEDICAL ESTHETICIAN
Face to Face Spa
Austin, USA
03.2022 - 09.2022
- Consistently exceeded sales targets by over 10% through strategic product recommendations and upselling advanced treatment packages.
- Maintained meticulous treatment records, enabling accurate follow-ups and visible progress tracking.
- Cultivated strong client rapport, boosting retention through open communication throughout treatment journeys.
- Elevated clinic reputation by offering cutting-edge services aligned with industry best practices and aesthetic trends.
- Completed ongoing education and advanced training to uphold licensure and ensure expertise in medical aesthetics.
- Conducted comprehensive skin analyses to develop precise treatment plans and enhance client satisfaction.
Education
COSMETOLOGY LICENSE -
Avenue Five Institute
Austin, TX04-2026
Some College (No Degree) - COMMUNICATIONS
Texas A&M Univeristy - Central Texas
Killeen, TX04-2026
Skills
- Interpersonal and written communication
- Client acquisition and relationship building
- Collaboration and independence
- Product knowledge and differentiation
- Product promotion and networking
- Conflict resolution and empathy
- Customer service excellence
- Team training and development
- Professional growth
- Time management
- Administrative efficiency
Languages
Spanish, Proficient
Timeline
ADMINISTRATIVE & HR COORDINATOR
A2i Enterprise
06.2024 - Current
AESTHETIC SALES REPRESENTATIVE/ PATIENT CARE COORDINATOR
LaserAway
09.2022 - 04.2024
MEDICAL ESTHETICIAN
Face to Face Spa
03.2022 - 09.2022
COSMETOLOGY LICENSE -
Avenue Five Institute
Some College (No Degree) - COMMUNICATIONS
Texas A&M Univeristy - Central Texas