GABRIELA Zavala
Summary
Experienced with patient services coordination, ensuring efficient and accurate management of patient schedules and information. Utilizes strong communication and organizational skills to enhance patient satisfaction and office efficiency. Track record of maintaining confidentiality and providing excellent patient service.
Overview
7
7
years of professional experience
Work History
Patient Services Coordinator
MD Anderson Cancer Center Hospital
01.2025 - Current
- Managed sensitive patient data with strict adherence to HIPAA regulations, ensuring privacy and confidentiality at all times.
- Responded effectively to challenging situations involving distressed or dissatisfied patients while maintaining a calm demeanor and positive attitude.
- Used EPIC to maintain electronic patient files, successfully maintaining patient files.
- Streamlined communication by answering phone calls and patient call lights, ensuring timely responses to inquiries and concerns.
- Optimized the use of resources within the unit through careful inventory management and supply ordering processes.
PATIENT CARE TECHNICIAN
MD ANDERSON CANCER CENTER
02.2020 - Current
- Providing quality care while assisting patients with daily living activities such as bathing, skin care, toileting (bedpan, urinal, commode), grooming, and oral hygiene
- Measure and record intake and output
- Weighing patient using appropriate scale
- Taking and recording accurate vital signs including glucose checks; using EPIC
- Accurately record all care provided
- Turn/reposition total care patients
- Complete daily linen change, as well as provide accurate supply/ equipment for patient/ family needs
- Partner with nursing staff to in order to develop and provide individualized patient care
Clinical Nutrition Assistant
HOUSTON METHODIST
02.2018 - 02.2020
- Ensure that ICARE values are always utilized as interacting with staff, patients as well as coworkers/managers
- Greet and educate patient with room service program as well as providing proper room service menu packet compliant with physician diet order
- Deliver meals to patients in a timely fashion
- Assistance in call center for receiving meal orders
- Directed patient education needs to patient services manager and clinical dietitians
- Accurately log and track patient/customer concerns
Education
BBA -
Western Governors University
Salt Lake City, UT08-2026
HIGH SCHOOL DIPLOMA -
EISENHOWER SENIOR HIGH SCHOOL
01.2015
Skills
- CPR/BLS
- EPIC software
- Phone and email etiquette
- Data entry
- Patient registration
- Strong organization
Timeline
Patient Services Coordinator
MD Anderson Cancer Center Hospital
01.2025 - Current
PATIENT CARE TECHNICIAN
MD ANDERSON CANCER CENTER
02.2020 - Current
Clinical Nutrition Assistant
HOUSTON METHODIST
02.2018 - 02.2020
BBA -
Western Governors University
HIGH SCHOOL DIPLOMA -
EISENHOWER SENIOR HIGH SCHOOL
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