Gabriela Zelaya
Westbury,NY
Summary
I am motivated to exceed expectations and deliver exceptional service to meet all customer needs.
Hardworking and reliable with strong background in keeping areas clean and neat. Highly organized, proactive and punctual with team-oriented mentality.
Overview
8
8
years of professional experience
Work History
Budtender
planetnugg
Farmingdale, NY
04.2024 - 06.2025
- I was a fulfillment associate working in inventory while training for sales floor
- Maintained accurate inventory records by using an inventory scanner to scan barcodes on products.
- Tracked inventory levels for all products.
- Organized shelves and stocked inventory.
- Monitored inventory levels and assisted in inventory management tasks.
- preformed audits of inventory stock
- Maintained knowledge of current cannabis strains, edibles, concentrates, and paraphernalia.
- Complied with federal, state, and local laws regarding the sale of marijuana products.
- Advised customers on various products such as effects, flavors, potency levels, and prices.
- Performed daily opening and closing duties including cleaning tasks as assigned.
Collections Agent
Allied Account Services
Bethpage, NY
10.2023 - 01.2024
- Adhered to company policies and applicable laws while collecting debts from customers.
- Negotiated payment plans with customers to ensure timely repayment of debt.
- Attended weekly meetings with internal departments to discuss progress on collections efforts.
- Processed payments through various methods such as credit cards, online banking and cash transactions.
- Prepared reports summarizing collection activity for management review.
- Upheld privacy and security requirements for customer information.
- Contacted customers and explained debt management to encourage timely debt payments.
Central Station Operator
Metrodial corporation
Hicksville, NY
03.2022 - 06.2023
- Answered calls with friendly and polite approach to engage callers and deliver exceptional customer service.
- Handled incoming and outgoing calls according to standard operating procedures.
- Handled emergency and non emergency alarms and dispatched police, fire, and ambulances if needed
- Called prospective customers by operating telephone equipment, automatic dialing systems and other telecommunications technologies.
Receiving Associate
Hicks Nursery
Westbury, NY
04.2021 - 12.2021
- Organized storage areas to maximize movement and minimize labor.
- Unpacked and examined incoming shipments to confirm consistency with records and routed materials to appropriate department.
- Performed inspections of shipment contents, verifying accuracy of shipments.
- Compared shipment contents with paperwork to support inventory accuracy and records management.
- Checked shipment’s into company database, also used the computer program to put listed items away in storage
Sales Associate
Khols Department Store
Jericho, NY
11.2019 - 11.2020
- Helped customers find specific products, answered questions and offered product advice.
- Operated cash register, collected payments and provided accurate change.
- Welcomed customers, offering assistance to help find necessary store items.
- Completed daily recovery tasks to keep areas clean and neat for maximum efficiency
- Packed online and curbside orders for mail delivery and curbside pickup
- Wrapped items and bagged purchases properly to prevent merchandise breakage.
Sales Associate
Target
Westbury, New York
10.2018 - 01.2019
- Mentored team members in mastering sales techniques to consistently exceed objectives
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices
- Kept apprised of emerging trends and provided informative customer service to assist in product selection
- Sold various products by explaining unique features and educating customers on proper application
- Learned customer needs and desires to suggest specific product options
- Assisted customers during selection process and helped choose perfect products to meet individual needs
Cashier/Food Prep
Francesco's Bakery
Massapequa, NY
08.2017 - 09.2017
- Completed efficient store opening and closing procedures each day to maintain preparedness for all customer needs
- Maintained clean, well-organized and properly sanitized front counter area to greet customers
- Organized food items on serving trays and in carry-out packages to deliver complete orders to customers
- Cleaned food preparation equipment, work areas and counters to maintain hygienic, sanitary establishment
- Verified orders and bagged items for easy transport
- Took orders, prepared foods and processed payments in full-service establishment
Education
High School Diploma -
Westbury High School
Old Westbury, NY2018
Skills
- Safe food handling
- Food assembly
- Team contribution( i like working as a team)
- Customer needs assessment( i will help customers with their needs)
- Quick learner
- Conflict resolution( i always try to find a positive solution)
- Store opening and closing
- Coaching and mentoring( i am good at explaining things to others)
- Inventory management
- Preparing packages
- Restocking inventory
- Discussing cannabis
Timeline
Budtender
planetnugg
04.2024 - 06.2025
Collections Agent
Allied Account Services
10.2023 - 01.2024
Central Station Operator
Metrodial corporation
03.2022 - 06.2023
Receiving Associate
Hicks Nursery
04.2021 - 12.2021
Sales Associate
Khols Department Store
11.2019 - 11.2020
Sales Associate
Target
10.2018 - 01.2019
Cashier/Food Prep
Francesco's Bakery
08.2017 - 09.2017
High School Diploma -
Westbury High School