Gabriela Fica Cook
Miami Beach,FL
Summary
Friendly at customer service, proficient at creating positive costumer experiences.
Fast-learner adept at memorizing details and specialty items for service enhanced experience. Noted for prompt attention and respectful demeanor.
Overview
8
8
years of professional experience
Work History
Bartender
Courtyard South Beach
Miami Beach, FL
10.2021 - 07.2022
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory.
- Kept bar presentable and well-stocked to meet customer needs.
International Flight Attendant
Latam Airlines
SANTIAGO, REGION METROPOLITANA
07.2014 - 07.2020
- The principal function was the safety on board and know how to act in case of emergency
- We had an additional function too, give a kind and exceptional serve to the passengers
- Resolved passenger situations during flight involving disorderly passengers and medical emergencies.
Service supervisor
Valle Nevado Ski & Resort (winter Season)
SANTIAGO, REGION METROPOLITANA
05.2012 - 10.2012
- Main function was to supervise that the service provided by waiters and bartenders was kind,complying with all hygiene and service protocols.
- Handled customer complaints and inquiries.
Bartender
Ibero Cruises (season)
Barcelona, Spain, Spain
05.2011 - 11.2011
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
Education
Online - Public Relations
ENEB
Santiago, Chile03.2020
Skills
I consider myself a person who has good communication skills, i easily find solutions to problems
I am a patient person and i am a good at working under pressure
I think my main weakness is that my english is not completely fluent but i am working on it
I can offer commitment and enthusiasm in my work as well as team work
Additional Information
STCW 95,Basic Safety Training (BST), is the standard emergency, safety and survival training required by IMO for anyone working at sea.
Flight attendant safety training.
Timeline
Bartender
Courtyard South Beach
10.2021 - 07.2022
International Flight Attendant
Latam Airlines
07.2014 - 07.2020
Service supervisor
Valle Nevado Ski & Resort (winter Season)
05.2012 - 10.2012
Bartender
Ibero Cruises (season)
05.2011 - 11.2011
Online - Public Relations
ENEB
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