Gabriela L Ruiz

Led nail technician team to enhance service quality.

• Managed and reviewed monthly goals with team and strategies/specials to reach goals.
• Trained and mentored technicians on equipment usage and best practices.
• Implemented process improvements that enhanced service efficiency and client satisfaction.
• Managed inventory control, ensuring availability of essential supplies for treatments.
• Increased customer satisfaction, ensuring timely resolution of service requests through effective communication and problem-solving skills.
• Established strong relationships with clients by consistently providing high-quality service and addressing concerns promptly.

Managed high-volume calls while maintaining quality service standards.

• Resolved customer inquiries via phone and email, ensuring prompt and accurate responses.
• Responded to customer requests for pharmacy, medicine status, and refill prescriptions.
• Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.

• Delivered various nail care services, including manicures, pedicures, and nail art applications.
• Maintained sanitation standards and cleanliness of tools and workstations for safety compliance.
• Assisted in inventory management by tracking product usage and replenishing supplies as needed.
• Educated clients on nail health, aftercare procedures, and product recommendations for optimal results.
• Collaborated with team members to improve workflow efficiency during peak service hours.
• Developed a loyal client base through personalized service and attention to individual preferences.