Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Gabriela Rama

Coral Springs,FL

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

8
8
years of professional experience

Work History

Merchandise Planner

Pandora Jewelry, S & R Jewels
09.2022 - Current
  • Created sales projections and adjusted purchase plans to maximize inventory with volume responsibility of over 3,000 units.
  • Generated sales reports and used data to adjust acquisition, assortment and allocation of Jewelry.
  • Predicted, analyzed and maintained Open to Buy (OTB) and supported sales team on audits and distribution plans.
  • Identified risks and established opportunities to drive growth and increase profit through effective inventory management.
  • Followed up with retail stores with reminders to replenish stock, helping achieve peak inventory levels.
  • Managed and maintained purchase orders and invoices.
  • Devised and implemented policies and procedures for purchasing and inventory control.
  • Prepared and analyzed reports to track inventory and purchasing trends.
  • Collaborated with sales team to identify and fulfill customer needs.

Operations Manager, Customer Experience

Pandora Jewelry, S & R Jewels
02.2022 - 09.2022
  • Addressed customer inquiries, concerns, and complaints by providing solutions and alternatives and followed up to confirm resolution.
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Cooperated closely with other departments to support achievement of customer experience outcomes.
  • Developed systems and procedures to improve operational quality and team efficiency.
  • Led hiring, onboarding and training of new hires to fulfill business requirements.
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
  • Introduced new methods, practices, and systems to reduce turnaround time.
  • Monitored customer feedback to identify areas of improvement in customer experience.
  • Maintained key performance indicators and acceptable performance levels to support assigned customer base.

Assistant Store Manager

Pandora Jewelry
02.2020 - 02.2022
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Rotated merchandise and displays to feature new products and promotions.
  • Walked through store areas to identify and proactively resolve issues negatively impacting operations.
  • Maintained positive customer relationships by responding quickly to customer service inquiries.
  • Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
  • Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
  • Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Provided weekly work schedules to employees to accommodate business demands and vacation requests.
  • Trained new employees on proper protocols and customer service standards.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Reported issues to higher management with great detail.

Retail Sales Supervisor

Pandora Jewelry
02.2018 - 02.2020
  • Counted cash register drawers at beginning and end of each shift to prepare bank deposits.
  • Opened and closed store independently and prepared morning procedures for opening manager.
  • Greeted customers and helped with product questions, selections, and purchases.
  • Increased sales by offering advice on purchases and promoting additional products.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.

Sales Associate

Bath & Body Works
09.2017 - 02.2018
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.

Sales Associate

Pandora Jewelry
07.2015 - 04.2017
  • Displayed merchandise by arranging in appealing ways to boost sales.
  • Greeted customers, helped locate merchandise, and suggested suitable options.
  • Offered each customer top-notch, personal service to boost sales and customer satisfaction.
  • Asked open-ended questions to determine exactly what customers required, available budgets and target recipient for each purchase.
  • Replenished merchandise from inventory during downtime when stock became low.

Education

GED -

Marjory Stoneman Douglas High School
Parkland, FL
06.2015

Skills

  • Employee Performance Evaluations
  • Competitor Activities Monitoring
  • Information Sourcing
  • Active Listening
  • Merchandise Presentation
  • Merchandise Management
  • Store Operations
  • Customer Engagement
  • Visual Merchandising
  • Wholesale Purchasing
  • Inventory Accuracy
  • Quality Service Standards Adherence

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Merchandise Planner

Pandora Jewelry, S & R Jewels
09.2022 - Current

Operations Manager, Customer Experience

Pandora Jewelry, S & R Jewels
02.2022 - 09.2022

Assistant Store Manager

Pandora Jewelry
02.2020 - 02.2022

Retail Sales Supervisor

Pandora Jewelry
02.2018 - 02.2020

Sales Associate

Bath & Body Works
09.2017 - 02.2018

Sales Associate

Pandora Jewelry
07.2015 - 04.2017

GED -

Marjory Stoneman Douglas High School

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Gabriela Rama