GABRIEL ARELLANO

When I was first hired, I was initially positioned to work as a cashier. Shortly after, I started working in the Cafe department where I have remained since then. But I have worked in other departments including market and helping out at Starbucks though I am not a trained barista by any means. Working in cafe was my first time working in the food industry. I learned how to take proper temperatures, placing orders and keeping ingredients well stocked, fill out paperwork relating to such and making sure everything is in order, clean, up to date and following within the guidelines of health codes and safety. Other duties and responsibilities also includes:

• Provided exceptional customer service by assisting guests with product inquiries and locating items.
• Collaborated with team members to restock shelves and ensure merchandise displays were organized and appealing.
• Implemented inventory management practices to track stock levels and reduce waste effectively.
• Assisted with inventory counts and stocking of merchandise.
• Broke down boxes and cartons, disposing of refuse in proper cardboard receptacles.
• Provided exceptional support to colleagues by sharing knowledge, offering assistance, and fostering teamwork.
• Ensured smooth operations during peak periods via effective time management techniques such as delegation and task prioritization.
• Ensured compliance with health and safety regulations, conducting regular checks and staff training.

• Greeted customers, helped locate merchandise and suggested suitable options.
• Offered each customer top-notch, personal service and polite support to boost sales and customer satisfaction.
• Balanced and organized cash register by handling cash, counting change and storing coupons.
• Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
• Used POS system to process sales, returns, online orders and gift card activations.
• Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
• Displayed merchandise by arranging in appealing ways to boost sales.
• Employed strategic tactics such as cross-selling and upselling to drive sales.
• Completed daily cleaning of kennels, cages and public areas using disease control protocol to provide sterile environment.
• Monitored and maintained food and water of boarded animals according to animal dietary health guidelines.
• Kept cages, kennels, play yards and grooming areas neat and clean.
• Followed all pet care instructions, including dietary needs and medication regimens.

• Sell and collect admission tickets and passes from patrons at entertainment events.
• Greet patrons attending entertainment events.
• Kept work areas clean, organized and safe to promote efficiency and team safety.
• Instructed team members on protocols and procedures of each station to maximize contributions.
• Contributed to team success by completing jobs quickly and accurately.
• Developed strong cooperative relationships with coworkers and managers.

• Coordinated efficient restocking of sales floor with current merchandise and accurate signage for current promotions.
• Prepared merchandise for transfer to shelves by removing packing materials and applying identifying codes, such as price or inventory control numbers.
• Regularly assessed sales floor stock levels to replenish with backstock merchandise before depletion.
• Maintained clean and organized stockroom by sweeping, mopping and removing empty boxes.

• Readied product pallets for optimal storage and shipment, carefully organizing boxes and balancing weight.
• Maintained stamina while standing, sitting, bending and walking for extended periods of time.
• Wrapped pallets in shrink wrap prior to loading.
• Checked packages and merchandise for damage and quickly notified vendors to request replacements.
• Managed product staging to efficiently transfer items between receiving, storage and shipping locations.

• Receive payment by cash, check, credit cards, vouchers, or automatic debits.
• Process merchandise returns and exchanges.
• Provided accurate information about promotions, customer programs, and products, helping drive high customer retention.
• Applied interpersonal and communication skills to establish a selling relationship with customers.
• Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.