Reliable Technology Director with 7 years leading technology-centric departments with experience achieving ambitious goals in challenging innovative environments. Diligent, forward-thinking and adaptable to dynamic company, customer and project needs. Successful at motivating teams and a confident advocate for staff members. Enthusiastic about the use of technical education to improve business outcomes. Skillful at uniting educationally and geographically diverse teams toward achieving singular goals.
Hi, I’m
Gabriela Santos Rodriguez
Director Of Technology And Customer Experience/ Project Manager
Los Angeles,California
Summary
Overview
7
years of professional experience
6
years of post-secondary education
6
Certifications
Work History
POP Insured
Director of Customer Experience and Technology
10.2022 - Current
Job overview
- Liaison between technology and business to ensure successful implementation and optimization of technological solutions
- Strategized customer journeys to bridge the gaps between the customers and the brand assuring that each touchpoint across the journey is engaging, efficient, and effective
- Collaborate with Stakeholders to plan and design new and innovative ways to engage customers.
- Created documentation outlining marketing research findings to make accurate decisions about future plans.
Wovenware a Maxar Company
Project Manager
03.2021 - Current
Job overview
- Manage a team of 20 architects, software developers (all levels), QAs, and product managers to ensure a timely and successful delivery of our solutions
- Negotiated strategic contracts which resulted in partnership engagement and 2M+ in revenues
- Led a scrum team to provide a tech-forward solution by developing API integrations with third parties resulting in an ARPU increase of $4.00
- Collaborated with business users, technical teams, database administrators and testing teams during kickoff meetings, joint application designing, and planning sessions to validate requirements.
E3 Consulting
Consultant
08.2019 - 03.2021
Job overview
- Managed the relationship with the clients to provide process improvement and business intelligence solutions
- Ran a software development project that reduced manual processes by 40% and increased the teams productivity.
- Pioneered a new product that enhanced user experience with an online application and provided data visualization to executives yielding a 17% ROI.
- Developed and maintained 4 external strategic partnerships which resulted in 800K in revenues.
E3 Consulting
Senior Business Analyst
01.2018 - 07.2019
Job overview
- Performed detailed data assessments to identify gaps and re-design the architecture and business intelligence dashboards; enabled cross-departmental visibility by 34.5%
- Conceptualized a new database integration design that improved executive visibility by 70% with business intelligence dashboards
- Devised and managed 3 strategic initiatives with the product, software development, legal, compliance, and operations team to expand and improved services to US mainland; achieved an increased in engagement of 15%.
University of Health Sciences Antigua
Institutional Research Analyst
02.2016 - 01.2018
Job overview
- Evaluated key business drivers, trends, and performance indicators to identify growth opportunities and areas of improvement resulting in the creation of 10 standard reports and 5 custom reports
- Developed and distributed surveys to provide insights for different initiatives which resulted in 20% increase in student satisfaction
- Established and developed a strategy for the academic data infrastructure maintenance which resulted in 80% data accuracy increase.
Education
Polytechnic University of Puerto Rico
Master of Science from Computer Science
01.2018 - 01.2020
University Overview
Suffolk University
Bachelor of Arts from Business Administration And Management
05.2011 - 05.2015
University Overview
Skills
Negotiationundefined
Certification
The Business of Music Production Specialization - Berklee College of Music
Timeline
Director of Customer Experience and Technology
POP Insured
10.2022 - Current
Project Manager
Wovenware a Maxar Company
03.2021 - Current
Consultant
E3 Consulting
08.2019 - 03.2021
Senior Business Analyst
E3 Consulting
01.2018 - 07.2019
Polytechnic University of Puerto Rico
Master of Science from Computer Science
01.2018 - 01.2020
Institutional Research Analyst
University of Health Sciences Antigua
02.2016 - 01.2018
Suffolk University
Bachelor of Arts from Business Administration And Management
05.2011 - 05.2015
Similar Profiles
Ming Yi Summer LiMing Yi Summer Li
Sales Associate at Pop Frenzy (Pop Mart Offical Distributor)Sales Associate at Pop Frenzy (Pop Mart Offical Distributor)
BHAVNA BHATTBHAVNA BHATT
Benefits Analyst at ISC - NIHB - Non-Insured Health Benefits for First Nations and InuitBenefits Analyst at ISC - NIHB - Non-Insured Health Benefits for First Nations and Inuit
Michael BulowMichael Bulow
Records Administrator at Insured Real Estate Title ServicesRecords Administrator at Insured Real Estate Title Services
Brandon MaravillasBrandon Maravillas
Park Attendant at Universal Studios HollywoodPark Attendant at Universal Studios Hollywood
MIGUEL RUIZMIGUEL RUIZ
Metro TCAP Intern at MetroMetro TCAP Intern at Metro