Eric Hamp
Kula,HI
Summary
Energetic and motivated Operations and Customer Experience Director with demonstrated skills in integrating operational strategies, building partnerships and developing teammates through training and personal interaction. Skillfully develop and achieve KPIs utilizing people and internal assets. Driver of industry trends through team member collaboration and development of forward-thinking ideas and programs.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Director of Operations & Customer Experience
Blue Hawaiian Helicopters
04.2019 - Current
- Developed company Mission statement and Core Values program and trained 100% of teammates to ensure understanding and buy-in.
- Designed, managed, and implemented customer research initiatives and focused on customer satisfaction and experience improvement.
- Ensured teammates and managers excited customers through authentic and meaningful personal contact.
- Developed, analyzed, and reported on KPIs to validate and demonstrate success of company initiatives and projects.
Director of Company Training
Blue Hawaiian Helicopters
09.2021 - Current
- Evaluated training programs and recommended improvements to Executive Leadership to improve effectiveness.
- Assessed skills of employees and developed training courses to meet identified needs.
- Delivered new employee onboarding and training sessions via Articulate 360, UKG and LINK.
- Trained staff during meetings, conferences, and simulations.
- Created and implemented study guides and pilot resource materials.
Helicopter Tour Pilot
Blue Hawaiian Helicopters
07.2010 - 04.2014
- Flew over 25,000 customers utilizing company aircraft as a "flying classroom" to instruct and inform about Hawaiian culture, history, geography, and environment.
- Kept 100% of passengers safe and comfortable through high-level attention to detail and personal connection.
Helicopter Instructor Pilot
United States Army
07.2004 - 07.2010
- Adjusted and aligned course material to meet individual needs.
- Created instructional material and training curriculum for all areas of pilot training.
- Led over 500 multiple training and real-world flights including weather briefings, flight scheduling, and safety measures to provide safe flights in training and real-world environments.
- Company Education Officer, responsible for ensuring pilots received proper and accurate training in accordance with the Mission Essential Task List (METL).
Middle School History Teacher
Lake Olympia Middle School
08.1998 - 06.2001
- Prepared innovative and inclusive classroom activities and assessment methods to promote retention of content.
- Attended professional development seminars and workshops to maintain expertise in contemporary instruction techniques.
- Communicated with parents and guardians regarding student progress and emotional support needs.
- Maintained regular verbal and written communication with school counselors and parents to update student progress, scheduled activities and important dates.
Education
MBA - Project Management
Concordia University
Seward, NE01.2020
Bachelor of Science - Secondary Education - Social Studies
Bloomsburg University of Pennsylvania
Bloomsburg, PA12.1997
Bachelor of Arts - History
Wilkes University
Wilkes-barre, PA06.1996
Skills
- Attention to Detail
- Communication
- Negotiation
- Customer Experience
- Technical Project Management
- Team Building and Management
- Change Management Process
- Driving Results
- Empathy
Certification
- Trained Mediator - Maui Mediation Services
Family and Hobbies
Family - Married, 2 Children, 1 Grandchild
Hobbies - CrossFit, Outrigger Canoe Paddling, Mountain Biking
Timeline
Director of Company Training
Blue Hawaiian Helicopters
09.2021 - Current
Director of Operations & Customer Experience
Blue Hawaiian Helicopters
04.2019 - Current
Helicopter Tour Pilot
Blue Hawaiian Helicopters
07.2010 - 04.2014
Helicopter Instructor Pilot
United States Army
07.2004 - 07.2010
Middle School History Teacher
Lake Olympia Middle School
08.1998 - 06.2001
MBA - Project Management
Concordia University
Bachelor of Science - Secondary Education - Social Studies
Bloomsburg University of Pennsylvania
Bachelor of Arts - History
Wilkes University
- Trained Mediator - Maui Mediation Services
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