Hi, I’m
LaBria Pearson
Quinlan,TX
Summary
Dynamic operations leader with a proven track record at Fortune Management, specializing in corporate communications strategy and executive messaging. Enhanced internal communication frameworks, driving a 25% increase in resolution efficiency. Adept at fostering organizational alignment and culture while leveraging SaaS technologies to elevate customer experience and engagement.
Overview
11
years of professional experience
Work History
Fortune ManagementDallas, TX
Director of Operations & Customer Experience
01.2024 - Current
Job overview
- Lead internal communications for 500+ employees across multiple regions.
- Develop elite communication frameworks, executive announcements, and customer-impact messaging.
- Manage SaaS communication strategies for Denticon, Jarvis, and Dental Intel.
- Implement automated communication systems improving clarity and resolution efficiency by 25%.
Fortune ManagementDallas, TX
Executive Lead Coach
01.2022 - 01.2024
Job overview
- Coached executives on leadership communication excellence.
- Conducted communication workshops improving accountability, clarity, and engagement.
- Built analytical communication tools for leadership performance tracking.
Confidential DSO Contract Fortune 500 CompanyDallas, TX
Operations Manager
01.2020 - 01.2024
Job overview
- Built internal communication templates, SOPs, onboarding scripts, and policy messaging.
- Translated complex SaaS and compliance information into clear, actionable communication.
- Drove cross-department communication alignment across HR, CX, Revenue Cycle & Ops.
- Under NDA
Restoration DentalSan Antonio, TX
Front Office Team Lead / Office Manager
01.2019 - 01.2021
Job overview
- Developed staff communication workflows and operational documentation.
- Strengthened patient messaging, improving trust and retention.
Tucker DentalTucker, GA
Assistant Manager
01.2016 - 01.2019
Job overview
- Improved workflow communication and compliance messaging.
- Supported billing, patient-facing messaging, and administrative communication.
Innovative Smiles at the ForumPeachtree Corners, GA
Patient Coordinator
01.2015 - 01.2016
Job overview
- Enhanced patient communication, documentation accuracy, and intake clarity.
Education
Gulf Coast State CollegeSanford, FL
Real Estate License
01.2013
S.C.C. Adult High SchoolOrlando, FL
High School Diploma
01.2009
Skills
- Corporate communications strategy
- SaaS and dental technology messaging
- Executive messaging and leadership
- Internal and external narrative development
- Crisis and change management
- Organizational alignment and culture
- Standard operating procedures development
- Digital, social, and customer communications
- Cross-functional communication strategy
- Platforms: Zendesk, Intercom, Denticon, Jarvis, Dental Intel
Elite Achievements
- Over 8 years of SaaS communication experience within dental tech systems.
- Directed communication for 500+ employees, ensuring organization-wide clarity and alignment.
- Built multi-layer communication frameworks reducing errors by 25-30%.
- Created flagship SOP systems and communication standards for onboarding and compliance.
- Strengthened executive communication culture across multiple leadership teams.
Core Communications Competencies
- Corporate Communications Strategy
- SaaS & Dental Technology Communications (8+ years)
- Executive Messaging & Leadership Communication
- Internal & External Narrative Development
- Crisis & Change Management Communication
- Organizational Alignment & Culture Messaging
- SOP Development & Communication Systems
- Digital, Social & Customer-Facing Communications
- Cross-Functional Communication Strategy
- Platforms: Zendesk, Intercom, Denticon, Jarvis, Dental Intel
References
References available upon request.
Timeline
Director of Operations & Customer Experience
Fortune Management
01.2024 - Current
Executive Lead Coach
Fortune Management
01.2022 - 01.2024
Operations Manager
Confidential DSO Contract Fortune 500 Company
01.2020 - 01.2024
Front Office Team Lead / Office Manager
Restoration Dental
01.2019 - 01.2021
Assistant Manager
Tucker Dental
01.2016 - 01.2019
Patient Coordinator
Innovative Smiles at the Forum
01.2015 - 01.2016
Gulf Coast State College
Real Estate License
S.C.C. Adult High School
High School Diploma