Gabriel Cherkaoui
Deltona,USA
Summary
I am seeking a position will utilize the skills that I have acquired through college and through my work experience. I ultimately aim to grow where I go and increase connection with the communities I come in contact with. Results-driven Insurance Sales Agent known for high productivity and efficient task completion. Skilled in client relationship management, policy customization, and risk assessment strategies. Excel at communication, negotiation, and problem-solving to achieve sales targets and provide exceptional service.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Licensed Benefit Advisor
Healthinsurance.com
Daytona Beach, Florida
01.2025 - Current
- Researched industry trends to stay current on health insurance regulations and offerings.
- Explained complex healthcare concepts to customers in an easy-to-understand way.
- Assisted customers with enrollment in health insurance plans and managed administrative paperwork.
- Reviewed applications for accuracy before submitting them for processing.
- Assisted clients in selecting appropriate health insurance plans based on needs.
- Educated customers on policy details and coverage options for informed decisions.
Licensed Benefit Advisor
Integrity Marketing
Remote, Florida
03.2024 - 12.2024
- Assisted clients in understanding health insurance options and benefits.
- Educated clients about policy details and enrollment procedures.
- Processed applications and managed client accounts effectively.
- Collaborated with team members to improve service delivery standards.
- Conducted follow-up calls to ensure client satisfaction and retention.
- Provided training and mentorship to new agents on sales strategies.
Insurance Sales Agent
Sutherland Global
09.2022 - 02.2024
- Back-to-back calls with an average Quality Analyst score of 90 and above
- Top 5% in sales local. Top 15% in sales, countrywide.
- Developed strong relationships with clients to understand their insurance needs.
- Assisted clients in completing application forms and processing them efficiently.
- Provided ongoing support to clients, addressing questions and resolving issues promptly.
- Identified cross-selling opportunities among existing customers.
MEDICARE SALES CONSULTANT / IT / CSR
EVERISE - AON - H&R BLOCK - HUMANA - UHC
Deltona, FL
07.2020 - 08.2022
- Achieved Quality Analyst score averaging 95, ranking in top 15% of all Sales Agents.
- Conducted back-to-back calls, maintaining high performance and customer satisfaction levels.
- Utilized CRM software to track leads, manage accounts, and monitor sales activities effectively.
- Provided technical support via phone, email, and in-person for users.
- Troubleshot system issues related to network connectivity, software installation and configuration, printing.
- Assisted customers with inquiries and resolved issues effectively.
TRAVEL AGENT
SYKES - BANK OF AMERICA - CHASE
DeLand, FL
05.2019 - 03.2020
- Developed coding skills for Amadeus and Sabre
- I had serviced and assisted a minimum of 70 people a day.
- Researched destinations and provided detailed travel information to clients.
- Coordinated with airlines and hotels to arrange travel logistics effectively.
- Reviewed and updated client travel preferences to ensure personalized experiences.
- Assisted clients in planning travel itineraries and booking accommodations.
SHIFT MANAGER
HMSHOST - STARBUCKS
Sanford, FL
03.2019 - 05.2019
- Focused on food safety
- Managed inventory, scheduling and payroll
- My shifts were typically 3am to 2pm
- Customer base was per plane. Roughly 40 customers per plane in a rush
MEAT/SEAFOOD/CUSTOMER SERVICE
Publix
Deltona, FL
10.2017 - 03.2019
- Was self sufficiently managing the Seafood department
- Meat Cutting Apprentice
- Work with chemicals constantly
- Focused on Food Safety
- Have done doubles and opened the next day multiple times.
- Have the capability to close 2 departments by myself when a team normally struggles to close one department in time
- Money handling skills
LOAN QC AND PROCESSOR TRAINEE
NEW LEAF MORTGAGE CORP
Lake Mary, FL
08.2017 - 10.2017
- Identified areas where processes can be improved upon to increase efficiency and productivity.
- Reviewed credit reports to assess borrower eligibility for mortgage products.
- Coordinated with underwriters to resolve issues and ensure timely approvals.
- Managed the company website.
- Maintained strong relationships with internal departments such as underwriting and funding teams.
Museum Attendant
DAYTONA STATE
06.2016 - 09.2017
- Provided exceptional customer service to museum visitors and guests.
- Monitored visitor activities to ensure safety and compliance with museum policies.
- Guided educational tours, explaining exhibits and answering visitor questions.
- Assisted with the setup and teardown of exhibitions and special events.
Secretary
DAYTONA STATE
02.2013 - 03.2014
- I co-managed a database of more than 1500 GED students.
- Assisted in preparing reports and documentation for administrative tasks.
- Managed daily office operations and ensured efficient workflow.
- Organized and maintained filing systems for easy access to documents.
- Coordinated schedules and appointments for faculty and staff members.
Education
Bachelor of Science - Business Management/Marketing
Daytona State College
Daytona Beach, FL06.2018
Skills
- Communication skills
- Negotiation strategies
- Conflict resolution
- Teamwork
- Meat Cutting
- CRM/Salesforce
- Policy compliance
- Quality assurance processes
- Client retention
- Insurance sales techniques
- Salesforce management
- Cold calling
- Underwriting
- Microsoft program proficiency
Certification
Life and Health Insurance, 07/20, Present
Awards
Rockstar Award, 10/20, Top 15% on sales production out of all competing sales agents
Timeline
Licensed Benefit Advisor
Healthinsurance.com
01.2025 - Current
Licensed Benefit Advisor
Integrity Marketing
03.2024 - 12.2024
Insurance Sales Agent
Sutherland Global
09.2022 - 02.2024
MEDICARE SALES CONSULTANT / IT / CSR
EVERISE - AON - H&R BLOCK - HUMANA - UHC
07.2020 - 08.2022
TRAVEL AGENT
SYKES - BANK OF AMERICA - CHASE
05.2019 - 03.2020
SHIFT MANAGER
HMSHOST - STARBUCKS
03.2019 - 05.2019
MEAT/SEAFOOD/CUSTOMER SERVICE
Publix
10.2017 - 03.2019
LOAN QC AND PROCESSOR TRAINEE
NEW LEAF MORTGAGE CORP
08.2017 - 10.2017
Museum Attendant
DAYTONA STATE
06.2016 - 09.2017
Secretary
DAYTONA STATE
02.2013 - 03.2014
Bachelor of Science - Business Management/Marketing
Daytona State College