Iona Muhammad
Port Saint Lucie
Summary
Dedicated customer service and sales professional with a strong background in data entry and administrative support. Known for delivering exceptional customer experiences by actively listening, identifying needs, and providing tailored solutions. Skilled in building rapport with clients, meeting sales targets, and managing high volumes of data with accuracy and efficiency. Highly organized, detail-oriented, and adaptable, with a commitment to maintaining a positive and results-driven work environment.
Overview
2025
2025
years of professional experience
Work History
Licensed Benefit Advisor
Everise Inc. /Alight Retiree Health Solutions
07.2024 - Current
- Responsible for providing personalized guidance and education to retirees regarding their available benefit plans, helping them understand their options and make informed decisions about their healthcare, retirement, and other benefits
- Meeting Weekly/Monthly sales goals and metrics
Operations Assistant
Chesapeake Utilities
12.2023 - 06.2024
- Providing administrative and logistical support, handling data entry tasks, documenting management, scheduling, communication coordination, and general office duties, ensuring smooth day-to-day operations by supporting various operational processes and projects with a strong focus on organization and detail-oriented work
Front Desk Receptionist
Hippocrates Health Institute
11.2020 - 03.2022
- Scheduling and confirming guests appointments, providing assistance with operation of the spa and promoting energy medicine products
- Maintaining Records, office security and reception area
Security Officer
Securitas Security Inc.
- Patrolling assigned premises on foot or by vehicle, monitoring for suspicious activity, checking for security breaches, interacting with visitors, responding to emergencies, enforcing site rules, and completing detailed reports, all while prioritizing the safety and security of client property and personnel; essentially acting as a vigilant guardian of assigned site, deterring crime and ensuring a secure environment
Education
High School Diploma - Early childhood education, Best Buddies Program, Good Leaders Program
Palm Beach Lakes High School
05.2017
Skills
- Goal oriented
- Expert communication
- Regulatory compliance
- Financial acumen
- Customer service
- Attention to detail
- Time management
- Data entry
- Team collaboration
- Appointment scheduling
- Verbal and written communication
- Administrative skills
Accomplishments
*Life/Health Insurance License(2-15)
*Good Leaders Program
*Best Buddies Program
Timeline
Licensed Benefit Advisor
Everise Inc. /Alight Retiree Health Solutions
07.2024 - Current
Operations Assistant
Chesapeake Utilities
12.2023 - 06.2024
Front Desk Receptionist
Hippocrates Health Institute
11.2020 - 03.2022
High School Diploma - Early childhood education, Best Buddies Program, Good Leaders Program
Palm Beach Lakes High School
Security Officer
Securitas Security Inc.
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