Kayla Tyoe
WTW (Willis Towers Watson)
Tampa,Florida
1
Language
1
year of professional experience
Experienced Insurance and Customer Service Professional with Florida 2-15 Health & Life Insurance license. Expertise in simplifying complex health insurance and benefits information for consumers, managing high-volume interactions, and maintaining accurate documentation. Committed to delivering compliant service and effectively addressing insurance-related inquiries.
Work History
Licensed Benefit Advisor
2 Months- - Guided consumers in understanding health and insurance benefit options, ensuring clarity and accuracy in all interactions.
- - Educated consumers on plan features, benefits, and coverage options to facilitate informed benefit decisions.
- - Conduct needs-based conversations and explain complex insurance terminology in clear, consumer-friendly language.
- - Maintain accurate documentation across multiple systems while following applicable compliance, privacy, and company procedures.
- - Provided professional service in high-volume environment, consistently meeting quality, productivity, and customer experience standards.
CHILD & YOUTH PROGRAM ASSISTANT
6 Months- - Supported children and families with tailored services in structured environment to enhance well-being.
- - Communicated with families, coworkers, and leadership to resolve questions and concerns, fostering collaboration.
- Assisted in planning and implementing engaging recreational activities for children and youth.
- Supported staff in maintaining a safe and inclusive environment during program sessions.
- Coordinated materials and resources for various educational programs and events.
Education
Associate of Science
Skills
Health Insurance & Benefits
Medicare Knowledge
Plan explanation
HIPAA Compliance
High-volume calls
Needs assessment
First-call resolution
Customer Service
Customer De-escalation
Goal oriented
Results Driven
Languages
English
Timeline
Licensed Benefit Advisor
WTW (Willis Towers Watson)
06.2026 - CurrentRead More
CHILD & YOUTH PROGRAM ASSISTANT
Department of the Air Force
09.2025 - 03.2026Read More
Saint Petersburg College
Associate of Science
Read More
Licenses
Florida 2-15 Life, Health, and Variable Annuities License
- Issuing Body: Florida Department of Financial Services (DFS)
- License #: G361265(Status: Active)