Gabriele Gavin
Raleigh,NC
Summary
Personable and dedicated Customer Service professional with extensive experience in building relationships and client success. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
13
13
years of professional experience
Work History
MEMBER SERVICES ADVISOR
American Institute of Certified Public Accountants (AICPA)
05.2020 - Current
- Communicate directly to members and resolve any customer issues
- Maintain member records, and upsell products to drive revenue
- Responsible for navigating and managing multiple internal systems such as Salesforce and Netformen to provide accurate info to Members on Account Adjustments, Event Registrations, New Membership Requests, and Product Orders
- Tasked with individual Project Management to drive Campaign Initiatives successfully expand Membership reach across all 50 states
- Increased revenue by initiating and nurturing relationships with International and National members that were prospective students looking to enroll in the Financial Leadership Program
- Peer support leader that holds monthly meetings to discuss and share better ways to enhance the member experience.
- Provided excellent customer service to members and guests by responding promptly to inquiries and resolving any complaints or issues.
- Performed daily system maintenance tasks such as updating databases, verifying information, and troubleshooting technical issues.
General Merchandiser/ Starbucks Barista
Target
05.2011 - Current
- Over 12 years of experience at Target demonstrating expertise in diverse areas such as management, fulfillment, sales floor,and food & beverage. Consistently led teams to achieve operational excellence while driving sales growth and delivering exceptional customer service.
MAKEUP ARTIST / EDUCATION
Sephora Inside JCPenney
05.2017 - 12.2020
- Delivered personalized makeup consultations and applications, enhancing customer experience and satisfaction, leading to repeat purchases and lasting relationships
- Assisted diverse clients with makeup application and product selection, demonstrating extensive product knowledge to drive sales and meet targets
- Trained new employees on Sephora's brand standards, customer service protocols, and provided education on new products
- Conducted makeup workshops and events to engage and educate customers and internal beauty advisors
- Utilized technology to engage customers, providing personalized advice and recommendations
- Maintained a clean, organized work area in compliance with hygiene standards
- Addressed customer concerns and questions promptly and professionally, analyzing feedback to suggest improvements
- Collaborated with team members to ensure consistent, high-quality service, increasing sales and customer loyalty.
Elementary Outreach- Community Enagagement VISTA
AmeriCorps VISTA
Durham
06.2017 - 02.2019
- Responsible for proposing, awarding, and directing the implementation of the United Way Grant in collaboration with Dress for Success
- Selected to be the Volunteer Coordinator by creating, establishing, and maintaining a Recruitment plan and budget for Elementary Student Outreach in the Community
- Effectively developed re-engagement and intake process for families to participate in EDCI out-of-school year to year by tracking and collecting data from STEAM spring and summer programming
- Established and maintained a Self-developed age-appropriate programs for out-of-school activities during Spring Break camp and EDCI Summer camp for youth K-5
- Created digital strategies using graphics to stabilize ECDI Social Media Page maintaining community involvement
- Identified the Community needs and partnered with Durham non-profits to strategize and secure registration in Community programs for residents in East Durham.
- Assisted in developing and implementing strategies for community outreach initiatives to increase awareness of the organization's mission.
Education
BACHELOR OF CRIMINAL JUSTICE -
Durham North Carolina Central University
05-2017
REI TRAINING (PHASE 1)
Skills
- Managing Groups of Diversity
- Marketing and Sales
- Extensive knowledge of beauty trends and skincare
- Policy and Procedure
- Proficient in Microsoft Office & Customer Relationship Management Systems (CRM)
- Account Management
- Educational Training Procedures
- Event Planning and Execution
- Time Management
- Strong Communication
- Complaint Handling
- Strong empathy
- Cross-selling abilities
- Up-selling strategies
- Team Management
- Strong leadership
- Sales experience
- Customer service expertise
- Direct Sales
Target Experience
2011, Present, With over 12 years of experience at Target, I have excelled in multiple roles, including management, fulfillment, sales floor, and food & beverage., My diverse responsibilities have included leading teams, managing daily operations, driving sales, and ensuring excellent customer service., Currently, I maintain my connection to Target by working there once a month, staying updated with the latest retail trends and continuing to contribute to the team's success.
References
- Danielle Billingsley, Former Store Manager of Sephora Inside JcPenney, 9198107541
- Nicky Charles, Former COO of EDCI, 2676718721
Accomplishments
-Summer 2017- Z. Smith Reynold's Intern at East Durham Children's Initiative
-Placed 1st place in the state for Public Speaking in 2017.
Affiliations
- Committee member of the James City community.
Timeline
MEMBER SERVICES ADVISOR
American Institute of Certified Public Accountants (AICPA)
05.2020 - Current
Elementary Outreach- Community Enagagement VISTA
AmeriCorps VISTA
06.2017 - 02.2019
MAKEUP ARTIST / EDUCATION
Sephora Inside JCPenney
05.2017 - 12.2020
General Merchandiser/ Starbucks Barista
Target
05.2011 - Current
BACHELOR OF CRIMINAL JUSTICE -
Durham North Carolina Central University
REI TRAINING (PHASE 1)
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